JOB TITLE:
HEAD OF OPERATIONS – TELEMATICS

About This
Job:

Q-Sourcing
Limited trading as Q-Sourcing Servtec is a manpower management solutions firm
operating in the East African Region in the countries of Uganda, Kenya,
Tanzania, Rwanda, and South Sudan.

On behalf of
our client, we are looking for a competent, skilled, and experienced Head of
Operations – Telematics to work in Nairobi, Kenya.

Job Purpose

The Head of
Operations – Telematics will run the business end-to-end, owning the commercial
agenda, leading the team, and being accountable for results. The role involves
driving commercial growth, managing customer relationships, leading operations
and installations, managing the platform partner relationship, building and
leading the team, and ensuring the business remains compliant and financially
sound.

Key
Responsibilities

1. Commercial
Growth

·
Own the full sales cycle from prospecting through to signed
commercial contracts.

·
Run structured pilots with fleet operators, managing stakeholder
engagement, insight reporting, and conversion to paying customers.

·
Maintain a strong conversion rate from pilot to commercial
contract.

·
Build and develop a growing pipeline across Nairobi and Mombasa.

2. Customer
Relationship Management

·
Own relationships with fleet business customers from first
meeting through to long-term retention.

·
Ensure every customer receives structured reporting, regular
follow-up, and clear operational value.

·
Oversee collections, keeping customers current and managing debt
where it arises.

·
Deliver Level 1 support and manage escalations through the right
channels.

3. Operations
& Installations

·
Manage and develop the installation team, ensuring devices are
deployed correctly, on time, and to the required standard.

·
Maintain hardware inventory, SIM card management, and logistics
in line with platform specifications.

·
Hold a high first-time-right installation rate and ensure
documentation is completed promptly.

4. Platform
Partner Relationship

·
Serve as the primary operational contact with the platform partner.

·
Ensure weekly reporting, follow-up cadences, and platform
standards are consistently met.

·
Log all customer interactions in the CRM without exception.

·
Ensure all marketing materials, customer commitments, and
solution scope stay within agreed parameters.

5. Team
Leadership & Development

·
Recruit, develop, and retain a capable team across sales,
installation, and customer support.

·
Set clear standards, manage performance, and create a culture of
accountability.

·
Ensure all customer-facing staff meet the required certification
and conduct standards before engaging independently.

6. Compliance
& Financial Management

·
Ensure the business meets all Kenyan regulatory, licensing, and
employment requirements.

·
Maintain appropriate insurance and financial controls.

·
Protect the confidentiality of customer data, platform IP, and
business intelligence.

Requirements

Education

·
Bachelor's degree in Business Administration, Commerce,
Engineering, or a related field.

·
Postgraduate qualification (MBA or equivalent) is desirable.

Experience

·
Minimum of
3 years' experience
, with at least
2
years in a senior commercial or operational leadership role
.

·
Proven
B2B sales track record in Kenya
, ideally
selling to fleet operators, logistics companies, or similar businesses.

·
Experience managing and developing a team.

·
Experience in fleet telematics, IoT solutions, or fuel
management in an African market is desirable.

·
Experience managing a channel or franchise partnership is
desirable.

Technical
Skills

·
Strong commercial instinct with the ability to map
decision-makers and navigate to a deal.

·
Comfortable with data and structured reporting, using insights
to drive conversations.

·
Hands-on experience with HubSpot CRM is desirable.

·
Proficiency in Microsoft Office Suite.

Core Competencies

·
Strong leadership and people management skills.

·
Excellent communication and interpersonal skills.

·
Strategic thinking and problem-solving abilities.

·
High level of integrity and accountability.

·
Ability to work under pressure and meet deadlines.

·
Strong stakeholder management and relationship-building skills.

·
Results-oriented with a continuous improvement mindset.

Interested and
qualified applicants should submit their applications through the link below.

Note: Only
shortlisted applicants will be contacted.

Q-SOURCING
SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO
DISQUALIFICATION.