JOB
TITLE: BRANCH
SALES SUPERVISOR-MOMBASA AND ELDORET

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is
a manpower management solutions firm operating in the East African Region in
the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a
competent
,
skilled, and experienced
Branch
Sales Supervisor
to
work in Kenya.

Summary

Responsible
for the growth of the branch and hitting monthly sales targets. The role also
ensures the smooth running of the assigned branch. He/she is also responsible for
making of daily decisions regarding the branch operations whilst ensuring
customer satisfaction
.

KEY ROLES AND RESPONSIBILITIES

Financial

·
Ensure the branch
meets and surpasses the monthly set sales target.

·
Ensures branch
growth of new and existing businesses, with a special focus on new business.

·
Identify
opportunities for business growth and expansion.

·
Push for
waterproofing, special effects, and new products sales as per set revenue
targets.

·
Share
competitor activity report on prices and activities

·
Draw route
plans, Track and ensure trade sales representatives meet their set Revenue
targets.

·
Ensure that
cross selling and upselling to customers is ongoing in the branch for increased
sales and customer satisfaction.

·
Ensure cash and
cheques collected from the day’s sales are deposited.

·
Report
discrepancies he/she finds within the accounts to the Assistant Retail Manager.

·
Ensure customer
cheques for the day’s sales are banked.

·
Liaise with the
Branches Coordinator to ensure all local licenses are up to date and are
displayed at the branch. Captured under Risk Management.

·
Monitor the
local market and analyze company product movement and penetration. Submit this
information to the Branches Coordinator.

Customer

·
Create a
welcoming environment, greeting and apprising customers in a warm, courteous
and professional manner. Enhance customer experience in the Branch

·
Respond to all
customer related queries at the branch.

·
Receive phone
calls from customers, other branches and staff at the company’s headquarters.

·
Assist and
guide customers in choosing the company products.

·
Reply to emails
sent to the branch’s email by customers.

·
Resolve
customer complaints promptly and effectively, escalating the same to the ARM
when necessary.

·
Supervises all
the staff in the branch ensuring they keenly and professionally adhere to their
roles for customer satisfaction.

·
Ensure all
staff are trained in customer service

·
Ensure the account
manager is done promptly and recorded

Process Operational Excellence

·
Open and close
the branch according to the Company's set time.

·
Send the
attendance register to the Human Resource Assistant and the Branches
Coordinator every morning.

·
Ensure the
branch is clean before commencing with the day’s operations.

·
Ensure the
branch has adequate stock at all times and keeps record of slow-moving items.

·
Ensure staff
adhere to company policy

·
Notify the
Human Resource Office and the ARM of any disciplinary issues arising at the
branch.

·
Ascertain daily
stock take is done

·
Receive ordered
goods from the headquarters. Confirm that the goods match the order before
signing and stamping the delivery note.

·
Supervise the
offloading of delivered goods and ensure they are well arranged.

·
Submit monthly
reports on the branch’s operations and sales.

·
Convene and
supervise weekly branch meetings.

·
Participate in
daily stock take at the branch.

·
Prepare a
weekly cleaning roster for staff at the branch.

·
Conduct a
monthly stock take with the external consultant.

·
Return items
that are slow moving to the headquarters after notifying the procurement
officer.

·
Adhere to the
Health & Safety requirements, company QMS and the requirements of ISO
9001:2015 Standards.

·
Any other
duties as may be assigned.

Team
development

·
Introduce and
train staff on new products.

·
Provide training
and assistance to new joined staff at the assigned branch.

·
Attend internal
and external seminars and training.

·
Maintain
professional and technical knowledge by reviewing professional publications.

·
Set clear Team performance
expectations and provide feedback and ensure all branch staff are appraised.

·
Identify talent
and coach for growth

·
Team Management

Risk
management

·
Ensure zero
stock variance

·
Mitigate Risks
related to operations, security and customer data protection.

·
Liaise with the
Branches ARM to ensure all local licenses are up to date and are displayed at
the branch. Captured under Risk Management

Requirements

·
Diploma in a
business-related course.

·
Strong and
confident communicator.

·
Proficiency in
MS Office applications.

·
A minimum of
3yrs of experience in sales and managing teams, preferably in the retail
sector.

·
Experience in
leading teams an added advantage

• 
  Proficiency in ERP systems such as Sage, Sci-fy, etc