QSSG-CB/HRO-COMPENSATION & BENEFITS / HR OPERATIONS LEAD Electrical Supervisor South (FO Technical Assistant About This Job: Q-Sourcing Servtec Group (QSSG) is a leading human capital management firm headquartered in Mauritius and operating across East Africa. Known for its innovative staffing solutions, HR management, training, and outsourcing services, QSSG is ISO 9001:2015 certified and serves Uganda, Kenya, Rwanda, Tanzania, and South Sudan. With a strong commitment to growth, QSSG has a vision to expand its impact across the African continent, establishing itself as the partner of choice in human capital solutions. We are looking for a competent and innovative Compensation & Benefits / HR Operations Lead to join our team Job Title: Compensation & Benefits / HR Operations Lead Department: Human Resources Reports To: Group Human Resources Business Partner Location: East Africa where Q-Sourcing operates Role Summary The Compensation & Benefits / HR Operations Lead is responsible for strengthening reward and HR operational delivery through accurate employee data, dependable payroll coordination, workforce planning support, effective HR systems and decision-ready workforce reporting. This role enables HR Business Partners to manage employees and client-facing workforce requirements with reliable information, tools and operational support. KEY RESPONSIBILITIES Compensation & Benefits Management · Develop, maintain and administer compensation structures, allowances and employee benefit programmes in line with approved policy and business requirements. · Coordinate salary review and reward planning processes, including data preparation, validation, analysis and implementation support. · Conduct or coordinate market benchmarking and provide evidence-based reward insights to support internal equity and external competitiveness. · Maintain accurate reward data and documentation and ensure approved compensation changes are implemented correctly. Payroll Governance & Employee Data Integrity · Coordinate payroll inputs, validations, reconciliations and approvals to support accurate and timely payroll for employees, including staff deployed at client sites. · Maintain strong controls over employee master data and payroll-impacting changes, with clear audit trails and appropriate approvals. · Investigate payroll discrepancies and coordinate timely resolution with HR, Finance, operational teams and service providers. · Prepare payroll and headcount reports for management and client-facing requirements. HR Operations & Service Delivery · Oversee consistent employee lifecycle administration, including onboarding, employee changes, transfers and exits. · Establish service standards, process controls and operating procedures that improve accuracy, turnaround time and employee experience. · Monitor HR operational queries and ensure timely resolution or escalation. · Support compliance reviews and audits by maintaining complete, current and accessible HR records. HR Systems, Reporting & Analytics · Enable HR Business Partners with system tools and accurate employee information required for employee management. · Maintain data quality standards across HR systems and coordinate periodic data checks and corrections. · Develop recurring dashboards and reports covering headcount, payroll, billing inputs and workforce trends. · Provide data insights that support workforce and client decision-making. Workforce Planning, Budgeting & Client Support · Support HR Business Partners in workforce planning and budgeting through accurate headcount, cost and employee data. · Coordinate client reporting requirements relating to headcount, payroll and billing. · Partner with HR Business Partners and operational teams to anticipate workforce changes and assess payroll and cost implications. · Identify risks, variances and data gaps early and recommend corrective action. Controls, Compliance & Continuous Improvement · Ensure compensation, benefits, payroll and HR operations are delivered in accordance with approved policies, statutory requirements and internal controls. · Document key processes, control points, approval of authorities and records-retention requirements. · Use operational metrics and root-cause analysis to reduce errors, rework and processing delays. · Lead improvement initiatives that standardize and simplify HR operations across the Group. Stakeholder Partnership & Team Leadership · Build effective working relationships with HR Business Partners, Finance, ICT, country teams, site operations and external service providers. · Provide clear guidance on processes, timelines, data requirements and control expectations. · Lead and develop the HR operations team through clear objectives, coaching and accountability. · Communicate complex reward, payroll and workforce information clearly to decision-makers. Requirements Required Experience and Qualifications Qualification: · Bachelor’s degree in Human Resource Management or Business Administration or Finance or a related field. · Professional HR, Reward, Payroll, Compensation & Benefits, or related certification is an added advantage. Experience: · At least 5 years’ experience in handling payrolls, compensation and benefits in a fast-paced environment · Progressive experience in compensation and benefits, payroll, HR operations, HR systems or workforce analytics. · Practical experience supporting payroll governance, employee data management and workforce reporting. · Experience partnering with HR Business Partners and supporting multi-site or client-deployed workforces is preferred. · Experience improving processes and controls in a complex or multi-entity organisation is an advantage. Skills & Competencies · Strong analytical capability and advanced proficiency in Excel and HR information systems. · High attention to detail, data integrity and confidentiality. · Sound understanding of compensation, benefits, payroll controls and employee lifecycle processes. · Ability to translate workforce data into concise, actionable insight. · Strong planning, stakeholder engagement and communication skills. · Process improvement mindset, personal accountability and the ability to manage competing priorities. · Capability in leading teams to get business results. All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSG-CB/HRO-COMPENSATION & BENEFITS / HR OPERATIONS LEAD” Application link: https://jobs.qsourcing.com/jobs/Careers/735362000020890001/QSSG-CB-HRO-COMPENSATION-BENEFITS-HR-OPERATIONS-LEAD-source=CareerSite Note: If you have applied for a similar QSSG role in a previous cycle, please reapply. Every submission is reviewed afresh against the current mandate. The deadline for applications is not later than 8:00 am EAT Thursday 17 th September, 2026 Only shortlisted applicants will be contacted. Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. With over 15 years in business and a combined 25 years plus personnel experience, we have built a company uniquely equipped to provide quality personnel & skill individuals to improve productivity through customized services.
Q-Sourcing Servtec group is a member of Servtec International Group, a business solutions group with presence in over 13 countries worldwide with consistent excellence in Human Resources Management, Training, Fire Fighting and SHEQ support.
