At Future Group, we are not simply managing operations — we are building scalable, intelligent, and world-class business ecosystems. We are looking for a transformational Quality Management System (QMS) Manager to lead the design and evolution of our enterprise-wide operational governance and quality framework. This is more than a quality role. It is a strategic leadership opportunity for someone passionate about operational excellence, process transformation, governance, automation, and organizational scalability.
You will play a critical role in shaping how Future Group operates, grows, and scales globally.
As the QMS Manager, you will architect and drive Future Group’s enterprise-wide Quality Management System across all business functions from Operations and Service Delivery to Commercial, Finance, Technology, and Corporate Services.
Standardize and optimize processes
Reduce operational dependency on individuals
Strengthen governance and accountability
Drive efficiency and operational maturity
Enable automation and digital transformation
Prepare the organization for rapid growth and international scalability
You will act as a key transformation partner to leadership and a catalyst for continuous improvement across the company.
Build and continuously enhance Future Group’s enterprise-wide QMS framework
Design scalable SOPs, policies, workflows, and governance standards
Establish operational controls that improve consistency, quality, and accountability
Lead cross-functional process redesign and optimization initiatives
Improve operational efficiency, productivity, and service quality
Identify opportunities for workflow automation, AI enablement, and digitization
Conduct internal operational and governance audits across departments
Lead certification readiness initiatives, including ISO and future excellence standards
Ensure process compliance and governance alignment organization-wide
Own and manage the CAPA (Corrective & Preventive Action) framework
Drive a culture of continuous improvement and operational discipline
Establish KPI governance and performance measurement standards
Support business continuity and operational resilience initiatives
Partner with leadership to strengthen organizational scalability and transformation readiness
Influence operational maturity across all functions
10+ years in Quality Management, Operational Excellence, Governance, Process Improvement, or related fields
Proven success in building or transforming operational governance frameworks
Experience in BPO, shared services, customer operations, or fast-paced operational environments is highly preferred
Bachelor’s degree in Business Administration, Engineering, Operations Management, Quality Management, or related field
ISO 9001 Lead Auditor
Lean Six Sigma
COPC Certification
Lean Management Certifications
Strategic and systems thinking mindset
Strong process optimization and governance expertise
Excellent analytical and problem-solving capabilities
Ability to influence cross-functional stakeholders
High ownership and execution mindset
Strong communication and change leadership skills
Passion for operational transformation and continuous improvement
✔ Stronger operational governance and standardization
✔ Improved process maturity and scalability
✔ Reduced operational risks and dependencies
✔ Successful certification readiness and compliance
✔ Measurable gains in efficiency, consistency, and quality
✔ A smarter, more scalable, and future-ready organization
At Future Group, you will have the opportunity to build systems that create real organizational impact at scale. You will work in a dynamic, fast-growing environment where innovation, operational excellence, and transformation are at the center of everything we do.
If you are passionate about building structure from complexity and driving operational transformation, we would love to hear from you.
Initially established as a subsidiary of Future Group, Jadeer has been operating since 1994, where the company has grown to become a renowned agency in the recruitment industry. The company has earned a reputation for excellence by investing in technology and utilizing high-tech software to streamline the recruitment process, which has further solidified our reputable image in the market.
Our commitment to providing exceptional service, along with our ability to adapt to the evolving needs of the industry, have helped us stay ahead of the competition, while our focus on innovation, combined with our extensive experience, have enabled us to maintain our position as one of the most trusted and reliable HR consultancy in the market.
