Job Description

Raceway Ambassador
Hiring Preference
The Kalispel Tribe of Indians is an Equal Opportunity Employer. In accordance with federal law, the Tribe applies Indian Preference in employment.
Qualified applicants will receive hiring preference in the following order:
1. Kalispel Tribal Members
2. Descendants or spouses of enrolled Kalispel Tribal Members
3. Enrolled members of other federally recognized Tribes
4. All other qualified applicants

The Raceway Ambassador is responsible for creating a welcoming and enjoyable experience for racers, guests, and visitors at Qlispé Raceway. This position supports admissions, merchandise sales, guest services, and event operations while delivering exceptional hospitality and ensuring a safe, organized, and professional environment.
Successful team members are dependable, customer-focused, adaptable, and enjoy working in a fast-paced entertainment setting.

Essential Responsibilities
• Welcome guests and racers while providing outstanding customer service.
• Sell admissions for Raceway events using cash and credit card transactions.
• Sell Raceway merchandise and maintain accurate inventory and cash balances.
• Answer guest questions and provide accurate information regarding events, facilities, and services.
• Assist with entertainment and special event operations as assigned.
• Balance cash drawers and accurately document transactions.
• Safeguard company assets by following established cash-handling procedures.
• Follow all Kalispel Tribe Internal Controls and Northern Quest policies and procedures.
• Provide courteous and professional telephone service.
• Maintain a clean, organized, and guest-ready work area.
• Demonstrate flexibility by assisting other departments when needed.
• Maintain dependable attendance and punctuality.
• Perform additional duties as assigned.

What We're Looking For
Required Qualifications
• High school diploma or GED.
• At least one year of customer service, hospitality, retail, or related experience.
• Strong communication and interpersonal skills.
• Ability to provide exceptional guest service in a fast-paced environment.
• Basic computer skills, including Microsoft Office and point-of-sale systems.
• Ability to handle cash accurately and responsibly.
• Strong attention to detail and organizational skills.
• Ability to exercise sound judgment and solve routine problems independently.
• Ability to work collaboratively with coworkers across departments.
Preferred Qualifications
• Previous experience working at racing events, sporting venues, or live entertainment events.
• College coursework or technical training in hospitality, business, or a related field.

Schedule Requirements
This position requires a flexible schedule and may include:
• Evenings
• Weekends
• Holidays
• Special events
• Overtime as business needs require

Core Values
Every employee is expected to live the Kalispel Hospitality culture.
We Make People Feel Special
Deliver genuine hospitality, create memorable guest experiences, and always look for a way to say "Yes."
We Take Pride in Everything We Do
Represent the Kalispel Tribe with professionalism, ownership, and integrity.
Everyone Is Welcome Here
Treat every guest and team member with respect, appreciation, and kindness.
We Choose Excellence Every Day
Be dependable, flexible, knowledgeable, and committed to continuous improvement.

Employment Requirements
Employment is contingent upon:
• Successfully passing a pre-employment drug screening.
• Successfully passing a background investigation.
• Obtaining and maintaining a Tribal Work Permit.
Employment with the Kalispel Tribe of Indians is at-will and may be terminated by either the employee or employer, with or without cause or notice, in accordance with applicable law.

Physical Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Employees in this position must be able to:
• Frequently sit, stand, and walk throughout the workday.
• Frequently use hands and fingers for repetitive tasks such as operating a computer, point-of-sale system, or handling cash.
• Frequently communicate verbally with guests and coworkers.
• Occasionally climb stairs, bend, stoop, kneel, reach, and lift.
• Occasionally lift and carry up to 25 pounds.
• Maintain close, distance, and peripheral vision necessary to perform assigned duties.

Work Environment
Work is performed in both indoor and outdoor environments and may include exposure to:
• Tobacco smoke
• Moderate noise levels
• Changing weather conditions
• Moving mechanical equipment
• Fumes or airborne particles associated with Raceway operations

“I certify that I have read this job description and understand each one of the requirements for this position, including but not limited to the physical requirements. By signing this document, I certify that I meet all the physical requirements for this job, without any limitation.”