Job Description

Job Summary

We are seeking a detail-oriented and analytical Quality Improvement (QI) Engineer to drive continuous improvement initiatives across products, processes, and services. The ideal candidate will identify quality gaps, analyze performance metrics, implement corrective and preventive actions, and collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction.

Key Responsibilities

• Lead quality improvement initiatives using continuous improvement methodologies.
• Analyze process performance, quality metrics, and defect trends to identify improvement opportunities.
• Conduct root cause analysis (RCA) and implement corrective and preventive actions (CAPA).
• Develop and maintain quality standards, procedures, and documentation.
• Collaborate with engineering, operations, product, and business teams to improve process efficiency.
• Monitor key quality indicators (KPIs) and prepare quality performance reports.
• Facilitate audits, inspections, and compliance assessments.
• Perform risk assessments and recommend mitigation strategies.
• Drive Lean, Six Sigma, Kaizen, and continuous improvement initiatives.
• Ensure adherence to organizational quality standards and regulatory requirements.
• Provide training and guidance on quality processes and best practices.
• Support customer issue resolution by identifying root causes and implementing sustainable solutions.

Required Skills

• Strong understanding of Quality Management Systems (QMS).
• Experience with Root Cause Analysis (RCA), CAPA, FMEA, and Process Mapping.
• Knowledge of Lean, Six Sigma, Kaizen, and Continuous Improvement methodologies.
• Proficiency in data analysis and quality reporting tools.
• Strong analytical and problem-solving skills.
• Experience with statistical analysis and quality control techniques.
• Excellent communication and stakeholder management skills.
• Ability to work in cross-functional and agile environments.

Qualifications

• Bachelor's degree in Engineering, Quality Management, Industrial Engineering, or related field.
• 3+ years of experience in Quality Engineering, Process Improvement, or Continuous Improvement roles.
• Six Sigma Green Belt/Black Belt certification is preferred.
• Experience with quality management and process improvement tools.

Preferred Skills

• Knowledge of Agile and DevOps practices.
• Experience with quality dashboards and reporting tools such as Power BI, Tableau, or Excel.
• Familiarity with ISO 9001, CMMI, or industry-specific quality standards.
• Experience in process automation and digital transformation initiatives.

Key Performance Indicators (KPIs)

• Defect Reduction Rate
• Process Efficiency Improvement
• First Pass Yield (FPY)
• Customer Satisfaction Score (CSAT)
• Audit Compliance Score
• CAPA Closure Effectiveness
• Cost of Quality Reduction
• Continuous Improvement Benefits Realized

Experience Range

3 to 8 Years (can be adjusted based on project requirements)

Location

Bangalore / Hyderabad / Chennai / Pune

Employment Type

Full-Time

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At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.