Job Description

Responsible for ensuring that Hillcrest's mission is supported by the quality of its management structure and systems. The Quality Improvement Analyst (QIA) will work directly with the Quality Improvement team assisting in the development, coordination and integration of the daily quality of care management activities as well as audit preparation. the Quality Improvement Analyst will be responsible for assisting with ensuring programs and services are implemented at the highest standards. The QIA will review quality data, assess the data based upon internal and external benchmarks, and identify and target areas needing improvements. The QIA will monitor the quality of notes and other areas to ensure that the level of documentation meet the medical necessity and comply with external auditor's compliance and quality levels.

Responsibilities/Qualifications

• Assists in the planning, coordinating, and implementing of the quality management and quality improvement programs for Hillcrest.
• Assist with providing consultation and direction to ensure programs and services are implemented at the highest standards and consumers receive the highest level of care.
• Responsible to understand and comprehend program QI goals and provides support in enacting a program plan that is consistent with these goals.
• Responsible for working with Clinical staff to achieve QI program goals and deliverables.
• Assist with quality initiatives throughout the year surrounding audits.
• Assist with the coordination and collection, analyst and write up of evaluation of the project deliverables.
• Review the clinical documentation of assigned teams and assures that the teams meet the external auditors and payer's benchmarks at a level above industry standards.
• Complete data analysis and provides written findings with recommendations and areas of improvements when applicable.
• Help support the measurement of outcomes.
• Provides support with monitoring and providing assistance with quality assurance and compliance functions.
• Assists and ensures policies and procedures are monitored and updated to include regulatory changes.
• Assist with providing support to utilization management, peer review and measurement of client outcomes for various Hillcrest programs.
• May be responsible to provide technical assistance to meet reporting requirements within defined time frames.

Qualifications

• Master's Degree in Social Work, Counseling, or other Human Services related field required. LGSW, LPC, or LICSW preferred.
• Minimum of three years related clinical experience.
• Experience with QI principles and approaches.
• Knowledge of data collection, analysis and data presentation.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Must have strong documentation skills.
• Demonstrate proactive approaches to problem-solving with strong decision-making capability.
• Must have exceptional organizational skills ability to re-prioritize daily task in order to accommodate fluctuating needs of the program.
• Highly resourceful team-player, with the ability to also be extremely effective independently.
• Proven ability to handle confidential information with discretion, be adaptive to various competing demands, and demonstrates the highest level of customer/client service and response.
• Must be able to communicate effectively with consumers, families, staff, community and general public.
• Practice and promote Hillcrest's policies and procedures, mission statement and principles.
• Must have compassion for and desire to work with consumers.
• Must demonstrate the ability to work responsibly as a team member as well as an individual.
• Emotional Maturity
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are not required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Certifications, Licenses, and Registrations:

• State Licensure (LGSW, LPC, LICSW) preferred but not required.

Competences:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternatives solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Quality -Demonstrates accuracy and thoroughness; loos for ways to improve and promote quality; applies feedback t improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Dependability - Follows instruction, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternative plan.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interupting; keep emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and get clarification; responds well to questions; demonstrates group presentation skill; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.
• Ethics - Treats people with respect; keep commitments; inspire the trust of others; works with integrity and ethically; upholds organizational values.
• Attendance/Punctuality - Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Physical Requirements:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operate a computer efficiently for extended periods
• Work involves standing, walking, moderate lifting
• Utilize visual, auditory, verbal, and olfactory processes required to assess, monitor, and care for patients
• Understand and respond to a diverse population
• Coordinate multiple tasks simultaneously
• Capable of operating a motor vehicle; company vehicle or private vehicle

Work Environment:

• Works in direct contact with Case Workers, Clinical Team, Outside Agencies, and Clients
• Frequent exposure to stressful situations
• The noise level in the work environment usually is moderate