Job Posting Title:
QE Operator
Req ID:
10156533
About the Role & Team
Disney Entertainment & ESPNProduct &Technology
Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.
The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.
Here are a few reasons why we thinkyou’dlove working here:
Building the future of Disney’s media:Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
Reach, Scale & Impact:More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.
Innovation:We develop and implement groundbreaking products and techniques that shape industry norms, andsolve complex and distinctive technical problems.
Content Platforms & Operations
Content Platforms & Operationsis responsible forthe development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks andtheatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, networktransmissionand origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.
Values
You’lljoin a team grounded in our Disney values— acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together throughCollaborationand caring deeply for ourCommunity These values shape how we work and how we support one another every day.
What You Will Do
Focusing on web, mobile and connected device clients - across a large suite of media products - the DSS QE Operatoris responsible fortroubleshooting live and VOD audio/video playback and data issues. They will work hand in hand with Media Operations teams to deliver quality control of live in app video streaming and data to front end users.
The team provides 24/7 operational support for all live events and works to help diagnose issues across platforms in the production environment. Escalating client and application issues/bugs to development teams as well as intense issue tracking and daily reporting are required tasks.
The ideal candidate will be self-motivated, havea greatworkethicandstrong communicationskills. They must have an extreme dedication to detail. A strong knowledge of mobile and connected devices and some technical knowledge of the video streaming process is preferred
Responsibilitiesand Dutiesof the Role
-Focus on major areas of work, typically 20% or more of role
Complete knowledge of DTD SOP & fundamental principles of QE
Responsible for being the QE device lab "quarterback" being issue POC when team leads not available
Responsible for reinforcing directives from Supervisors/Managers
Takes ownership of live events ensuring all relevant checks are being performed by QE Operators
Responsible for diagnosing Conviva alerts as they come in
30%
Escalate and manage communication with Media Ops groups
Liaise between QE team and various non-operations service teams
Liaise between QE Operators and team leads (Supervisors/Managers)
Liaise between QE team and various non-operations service teams
25%
Complete issue diagnosis, escalation and follow through
Ability to capture and provide live data for debugging across all clients
Responsible for organization of issues logged by operators; JIRA ticket creation as needed
EOD report oversight
30%
Ability toassistleads with certain aspects in developing deep technical client documentation
Proxy tool & new hire training leads
Ability to adapt processes to DTD needs
15%
Required Qualifications & Skills
Required Qualifications:
Flexible hours, but must be available to work nights, weekends, and holidays.
Availability and willingness to work up to40 hoursper week (possibility of OT when available)
Strong understanding of computer programs and applications.
Strong understanding of mobile/connected device platforms and applications and device troubleshooting/debugging.
Strong communicationskills and attention to detail.
A solid computer and technical background with experience working in new media and online organizations.
Familiarity with proxy tools such as Charles and Fiddler for data capture and client/product debugging in real-time.
Familiarity with online video analytics tools such as Conviva software.
A team player, with an enthusiastic, congenial, and committed performance as an employee.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committedto forming a team that includes and respects a variety of voices, identities, backgrounds,experiencesand perspectives.
We will ensure that individuals with disabilities are provided reasonable accommodation toparticipatein the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job Posting Segment:
Content Platforms & Operations
Job Posting Primary Business:
CPO - Live Ops & Engineering
Primary Job Posting Category:
Quality Experience Operations
Employment Type:
Full time
Primary City, State, Region, Postal Code:
Amsterdam, Netherlands
Alternate City, State, Region, Postal Code:
Date Posted:
2026-08-18
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences.
Our mission is to entertain, inform and inspire people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies that make us the world’s premier entertainment company.
