IVR Test Automation Engineer(4–7 Years Experience)

We are seeking an experienced
IVR Test Automation Engineer
with strong expertise in
IVR testing and automation frameworks
. The role focuses on validating IVR call flows, voice prompts, system integrations, and speech interactions, while building scalable automation solutions across
IVR, Web, Mobile, and API layers
.

Must-Have Skills

• 
  Minimum
  1+ year of hands-on experience in IVR testing
  (manual or automation) using
  Cyara
  or
  Hammer

• 
  Minimum
  2+ years of strong automation experience
  across web and API testing

• 
  Strong programming skills in
  JavaScript / TypeScript (preferred), Python, or Java

• 
  Hands-on experience with automation tools such as:

  • 
    Playwright

  • 
    Cypress

  • 
    Selenium

  • 
    Appium

  • 
    REST-assured / HTTPClient for API automation

• 
  Solid understanding of
  test automation frameworks, test design principles, and defect tracking

• 
  Experience with
  IVR-Tester
  automation tools

• 
  Experience working with
  Twilio
  or other IVR/telephony platforms

• 
  Exposure to
  API, backend, and integration testing

Key Responsibilities

• 
  Design, develop, and execute
  manual and automated test cases
  for IVR applications

• 
  Validate
  IVR call flows, prompts, DTMF inputs, speech recognition, and failure scenarios

• 
  Automate
  IVR, web, mobile, and API test scenarios
  using appropriate tools and frameworks

• 
  Develop and maintain
  automation frameworks, reusable test scripts, and test data

• 
  Execute
  API tests
  and validate backend integrations

• 
  Analyze
  test results, logs, and call recordings
  to identify defects and perform root cause analysis

• 
  Collaborate closely with
  development, product, and QA teams
  to ensure high-quality releases

• 
  Participate in
  requirement reviews
  and provide feedback on test coverage and testability