Job Description

Business:- Pharma Solution

Department:- Laboratory Operations

Location:- Morpeth

-

Supervise laboratory operations, ensuring staff work safely, effectively, and efficiently in compliance with cGMP and aligned with business needs. Supports personnel management and setting work schedules, this includes ensuring optimal use of equipment, materials, and analysts to meet analytical demands.

Reporting Structure:-

Team Manager or Head of QC

Key Responsibilities:-

Key Duties:

• Responsible for day-to-day supervision of laboratory operations and staff within their section.
• Allocate and monitor daily workloads and ensure adherence to testing schedules.
• Review and approve analytical data, chromatograms, and laboratory notebooks for completeness, accuracy, and GMP compliance.
• Ensure all analysts follow approved methods, procedures, and data integrity requirements.
• Provide technical support and troubleshooting for analytical methods and instrumentation.
• Review and support laboratory investigations and actions (OOS/OOT, deviations, CAPA).
• Ensure timely release of test data, materials, products, and stability reports in accordance with business requirements.
• Manage the timely and effective closure of QMS actions within the QC team.
• Verify that instruments are qualified, calibrated, and maintained per schedule.
• Conduct or coordinate training and competency assessments of laboratory staff.
• Ensure proper documentation and traceability of all laboratory activities.
• Escalate significant compliance or technical issues to the Laboratory Manager.
• Promote safety, housekeeping, and GMP culture in the laboratory.

Critical Skills

Technical and Operational

• Strong organisational skills with the ability to plan, prioritise, and delegate workload effectively across the team.
• Proficient in analytical techniques and able to guide others in accurate and safe execution.
• Solid understanding of chromatographic processes and analytical instrumentation, with the ability to troubleshoot and support team members.
• Comprehensive knowledge of GLP, GMP, and laboratory safety requirements, ensuring compliance within the team.
• Skilled in overseeing sample, reagent, and equipment preparation to maintain operational efficiency.

Leadership and Collaboration

• Leads by example and fosters a collaborative team environment to achieve shared objectives.
• Demonstrates flexibility and provides support to team members when needed.
• Builds strong working relationships and encourages active participation in team discussions.
• Effectively communicates priorities and expectations to ensure clarity and alignment.

Growth and Development

• Provides constructive feedback and supports team members’ development.
• Demonstrates self-awareness and commitment to continuous improvement.
• Actively seeks opportunities to enhance leadership and technical skills.
• Shows initiative by driving process improvements and encouraging innovation within the team.

Competencies:-

Think Big

• Understands long term goals of the organization.
• Displays awareness of strategic initiatives and executes actions accordingly
• Demonstrates creativity on one’s own work
• Responds positively to change and adapts accordingly

Serves Customers

• Understands customers’ needs
• Delivers as per customer expectations
• Suggests improvements in customer delivery
• Is able to build a connect with the customer

Commits and delivers results

• Contributes to Business growth initiatives
• Delivers on commitments as per timelines and quality standards
• Shows a positive attitude in difficult situations
• Executes assigned tasks to completion

Displays humility

• Is polite to others
• Participates openly and provides inputs
• Acts respectively with all stakeholders
• Is open to different view-points

ESSENTIAL QUALIFICATION:

The role holder is expected to have a technical or scientific qualification relevant to the position. This may be achieved through formal education, through practical experience and training, or a combination of both.

RELEVANT EXPERIENCE:

Educational / industrial experience appropriate for the role. People management experience.