Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Relocation bonus
• Signing bonus
• Training & development

Quality Control Operations Manager Location: Roanoke, VA
Position Type: Full-Time, W-2
Schedule: Second shift / field-based (flexibility required)

About the RoleWe are seeking a Quality Control Operations Manager to play a critical role in maintaining and elevating service quality across our commercial cleaning operations in Roanoke. This is a hands-on, field-based leadership role focused on inspections, quality assurance, training, and team support across all facilities. This position is ideal for someone who thrives in the field, takes pride in high standards, and enjoys coaching teams to success while also collaborating closely with operations leadership. As the business grows, this role offers strong upward growth potential

What You’ll DoQuality Control & Inspections

• Conduct routine and follow-up inspections across all assigned facilities
• Identify quality issues, trends, and opportunities for improvement
• Ensure cleaning standards, scopes of work, and client expectations are consistently met

Training & Coaching

• Provide hands-on training and retraining for cleaners and supervisors
• Reinforce best practices, attention to detail, and efficiency
• Support new account startups and corrective action plans when needed

Team & Operations Support

• Work closely with the Operations & Client Success Manager and supervisors to maintain service quality
• Coach teams in the field and step in to directly manage when operational needs require
• Recommend corrective actions, staffing adjustments, and process improvements

Collaboration & Reporting

• Communicate daily with the Operations & Client Success Manager
• Provide weekly updates and insights to the President and Owner
• Assist with light administrative work, reporting, and documentation (estimated 20%)

Schedule & Work Environment

• Primarily second-shift (approximate schedule: 2PM-10PM, 3PM-11PM, 4PM-12AM, etc.)
• Field-based role with travel between sites
• Flexibility required to support operational needs as they arise

What We’re Looking For

• 1–3 years of experience in commercial cleaning, facilities, or a similar service-based industry (preferred)
• Prior leadership or management experience (required)
• Strong attention to detail and a high standard for quality
• Confident communicator who can coach, train, and hold teams accountable
• Self-starter who works well independently and within a leadership team
• Comfortable being in the field the majority of the time

Compensation & Benefits

• Base salary: $42,000 per year
• Quarterly performance-based bonuses
• Paid Time Off (PTO)
• Paid holidays
• Fuel Stipend $3000 per year
• Health insurance stipend $3000 per year
• Company phone and laptop
• Clear opportunity for growth and advancement as the company expands

Why Join UsThis role is an opportunity to own quality, build strong teams, and make a visible impact every day. If you enjoy being in the field, leading by example, and growing with a company that values accountability, collaboration, and high standards we’d love to meet you.
Compensation: $48,000.00 per year

At 360clean, we take great pride in building a culture that embraces everyone like family. Our franchisees are looking for reliable and trustworthy individuals who take pride in their work. If this sounds like you, a career with an independently owned and operated 360clean franchise could be a great fit for you.

Notice

360Brands, Inc. is the franchisor of the 360clean® franchised system. Each 360clean® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, 360Brands, Inc. lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. 360Brands, Inc. is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent 360clean® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither 360Brands, Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. 360Brands, Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.