Job Description

Key Responsibilities

• To validate that the work of all engineers is performed to the required standards, as set out by Gas Safety Regulations and Sureserve Compliance.

• To identify any gaps in an engineer’s knowledge and provide feedback to line managers where additional training is required.

• Serious complaint jobs may need to be visited. A clear record of events must be documented, including issues such as poor workmanship, gas safety concerns, and CO risks.

• Following visits, photographic evidence must be uploaded via PDA, along with full reports and recommendations.

• A QC Inspector will ensure sufficient quality checks (QCs) are carried out across the area throughout the year to meet client needs and demonstrate that standards are being achieved.

• To ensure engineers comply with all health and safety requirements. All issued equipment must be fit for purpose and free from defects, including:

  • PPE

  • Vehicles

  • Ladders

• Regular HSE checks must be conducted with each engineer within the geographical contract area.

Communication & Standards

• To confidently engage with client representatives and communicate relevant information through the correct channels.

• To understand servicing, breakdowns, and installation work (where required), and identify ways to improve engineers’ working practices.

• To recognise that honest reporting is essential for the development of engineers, the team, and the company.

Customer & Quality Management

• To resolve any reasonable issues raised by tenants or clients.

• To record and report unsafe or poor workmanship in a constructive and professional manner, ensuring sensitivity to avoid alarming tenants.

Training & Development

• To assess and mentor new starters and newly qualified engineers.

Work Ethic & Flexibility

• To be self-motivated and capable of working unsupervised.

• To assess issues effectively and bring them to a swift resolution.

• There may be occasions where:

  • Work outside normal hours is required

  • Extensive travel across business areas is necessary

  • Additional tasks outside this specification are assigned

Performance & Continuous Improvement

• To ensure agreed targets are met and management systems are regularly updated.

• To fully research and understand each client’s contractual requirements.

• To actively seek industry updates and present these to the team during toolbox talks when required.