Job Description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Key Responsibilities

• To validate that the work of all engineers is performed to the required standards, as set out by Gas Safety Regulations and Sureserve Compliance.

• To identify any gaps in an engineer’s knowledge and provide feedback to line managers where additional training is required.

• Serious complaint jobs may need to be visited. A clear record of events must be documented, including issues such as poor workmanship, gas safety concerns, and CO risks.

• Following visits, photographic evidence must be uploaded via PDA, along with full reports and recommendations.

• A QC Inspector will ensure sufficient quality checks (QCs) are carried out across the area throughout the year to meet client needs and demonstrate that standards are being achieved.

• To ensure engineers comply with all health and safety requirements. All issued equipment must be fit for purpose and free from defects, including:

  • PPE

  • Vehicles

  • Ladders

• Regular HSE checks must be conducted with each engineer within the geographical contract area.

Communication & Standards

• To confidently engage with client representatives and communicate relevant information through the correct channels.

• To understand servicing, breakdowns, and installation work (where required), and identify ways to improve engineers’ working practices.

• To recognise that honest reporting is essential for the development of engineers, the team, and the company.

Customer & Quality Management

• To resolve any reasonable issues raised by tenants or clients.

• To record and report unsafe or poor workmanship in a constructive and professional manner, ensuring sensitivity to avoid alarming tenants.

Training & Development

• To assess and mentor new starters and newly qualified engineers.

Work Ethic & Flexibility

• To be self-motivated and capable of working unsupervised.

• To assess issues effectively and bring them to a swift resolution.

• There may be occasions where:

  • Work outside normal hours is required

  • Extensive travel across business areas is necessary

  • Additional tasks outside this specification are assigned

Performance & Continuous Improvement

• To ensure agreed targets are met and management systems are regularly updated.

• To fully research and understand each client’s contractual requirements.

• To actively seek industry updates and present these to the team during toolbox talks when required.

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Competitive salary

• Contributory Pension scheme

• Life assurance

• 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days

• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

• Sureserve Benefits Hub, accessing over 1000’s retail discounts

• Virtual GP service, 24/7, 365 days, available for employees and your immediate family

• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family

• Bike2Work scheme

• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scs.careers@sureserve.co.uk