Job Description

The role

We are looking for an experienced QA Tester to join our long-term partnership with ICA Sweden – Retail.

This is a full-time, on-site position in Sarajevo.

The role has a strong focus on hands-on manual testing. You will test mobile and web-based functionality, investigate defects, and help ensure the stability and quality of a business-critical digital platform used by ICA stores.

We are looking for someone with strong practical testing experience who can independently plan and execute testing, explore complex user flows, troubleshoot issues, and clearly communicate quality risks to technical and business stakeholders.

Project

You will work on the shared technical platform behind ICA’s digital workplace for stores.

The platform enables multiple development teams to build and deliver applications efficiently through shared frontend architecture, reusable components, tooling libraries, mobile application capabilities, common services, templates, and standardized ways of working.

The platform has a strong focus on:

• Stability and reliability
• Scalability and future development
• Consistent user experience
• Shared technical standards
• Faster onboarding of new applications and development teams
• Reduced development and maintenance effort

You will collaborate closely with developers, Product Owners, UX designers, and other stakeholders to test and continuously improve the platform and its shared capabilities.

The work includes:

• Performing hands-on manual testing of mobile and web-based functionality
• Testing applications on both iOS and Android
• Planning and executing functional, regression, and exploratory testing
• Testing complete user flows across different platform components
• Verifying new features, bug fixes, and platform improvements
• Identifying, reproducing, troubleshooting, and documenting defects
• Investigating issues across applications, devices, environments, and shared services
• Maintaining regression coverage and supporting release validation
• Collaborating with developers and UX to improve testability and user experience
• Communicating quality risks, test results, and remaining issues
• Contributing to continuous improvement of QA practices and testing processes
• Supporting quality throughout development, release, and production cycles

Requirements:

• 5–8 years of professional experience in QA and software testing
• Strong hands-on experience with manual testing
• Practical experience with mobile application testing
• Experience testing applications on both iOS and Android
• Strong experience with functional, regression, and exploratory testing
• Ability to independently plan, prepare, and execute testing activities
• Strong ability to identify, reproduce, troubleshoot, and document defects
• Experience testing complex user flows across different devices and environments
• Good understanding of software testing processes and quality assurance practices
• Strong analytical and problem-solving skills
• Ability to clearly communicate quality risks and testing results
• Experience working in Agile and cross-functional teams
• Proactive, structured, and quality-focused approach
• Fluent English, both written and spoken

Nice to have:

• Experience with hardware testing
• Experience testing products where hardware and software interact
• Experience with Selenium and/or Playwright
• Experience with test automation
• Experience building or maintaining automated regression tests
• Experience with mobile device platforms such as BrowserStack or similar
• Previous experience testing shared platforms or applications used across multiple teams
• ISTQB Foundation or another relevant testing certification

Conditions

This isn't a customer–supplier relationship. We operate as one team, one culture, side by side.

Focus & stability

• Single client focus - No context-switching. Go deep, build expertise, see impact over time.
• On-site in Sarajevo - Work from our dedicated office alongside your team.

Growth & learning

• Knowledge transfer - Learn directly from ICA's engineering teams in Sweden.
• Access to ICA's learning hub - Internal training platform with mandatory and optional courses.
• Travel to Sweden - 5-day onboarding trip plus ongoing workshops with Swedish colleagues.

Work-life balance & time off

• Five weeks off - 26 days of paid vacation. Swedish standard.
• Flexible hours - Working hours and lunch breaks are flexible within the same time frame.
• Religious & personal flexibility - 5 additional days for religious and personal observances.

Health & well-being

• Private health insurance - Comprehensive private coverage.

*This is a dedicated long-term partnership with its own structure and benefits. These conditions apply to this opportunity and may differ from standard Zendev benefits.

How does the hiring process look?

1. Initial contact - You'll receive full details upfront. No surprises.
2. Pre-screening - Short conversation about your background.
3. Interview with ICA - Meet the Swedish team directly.
4. Check & offer - Background verification, then a clear offer.
5. Onboarding - Local setup + travel to Sweden for team integration.

About ICA

ICA is Sweden's largest retailer, headquartered in Solna, Stockholm. The company operates grocery stores, ICA Bank, ICA Insurance, Apotek Hjärtat pharmacies, and a nationwide logistics network. ICA has been part of Swedish daily life for over a century.

About Zendev

Zendev is a Swedish-Bosnian software company. We provide engineering services to clients across Europe, with a focus on Scandinavia. We're built on long-term partnerships, not transactional relationships.

If this sounds like something you'd enjoy, we'd like to hear from you.

Our developers already work daily with ICA's teams in Sweden. We understand the questions you might have:

• What's it like working with a Nordic partner?
• How does collaboration between Sarajevo and Sweden actually work?
• What should I expect in my first months?

That's exactly why we're here.