Job Description

At CooperVision, a division of CooperCompanies, we’re driven by a unifying purpose to help people to experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com

The Quality Assurance Technician will be responsible for auditing Packaging finished goods, as well as other activities within an FDA regulated environment to ensure conformance to external regulations, as well as CooperVision’s rigorous quality standards. Immediately reports all non-conformance to established SOP’s (standard operating procedure); Utilizes process control tools [sampling/testing guidelines] to evaluate conformance to these standards, while actively engaging Packaging personnel. Assists in the execution of product & process change activities & process improvements focused on reducing costs, improving quality, and customer satisfaction. Employee works under minimal supervision.

• Performs audits as directed by management that include, but are not limited to:
  • a. DHR (device history record) review, product label and package review which includes responsibility for product release
  • b. Process audits to verify conformance within established quality standards, including: advising, and working with, leadership on possible improvements.
• Reports [to management] deviations from established procedures or product standards.
• Participates in problem solving with management, and through direct interaction with Packaging and Distribution staff.
• Assists in process development, performing approved protocols, validations, and qualifications through direction from leadership.
• Capable of performing machine verification audits to packaging lines and reporting the information accurately on required forms per SOP (standard operating procedure) guidelines.
• Assists in internal audits including audits of: department’s procedures, processes and training records.
• Assists leadership in establishment of product defect criteria.
• May train or assist in training of new employees and/or perform audits on trainees to provide feedback to leadership on training progress.
• Continuously challenges the process as part of CooperVision’s Continuous Improvement culture.
• Maintains department supplies.
• Maintains training/updates ETRs/communicates with auditing team for new training requirements.
• Maintains retention/shipments of DMRs with/to Iron Mountain.
• Assist with DMR retrieval during external audits.
• Immediately respond to internal lot block requests, ensure product is systemically blocked. Unblock product once approved disposition received.
• Aids in the disposition of nonconforming product.
• Performs other duties as assigned.
• As business needs dictate, works extended hours to complete daily department goals or tasks to include mandatory overtime.
• Responsible for any other duties as assigned.

Travel:

Traveling will not be required for this role.

Knowledge, Skills and Abilities:

• Adheres to Standard Operating Procedures and Regulatory requirements.
• Exhibits good communication skills – verbal, written, and comprehension of the English language.
• Ability to work independently as well as in a team environment.
• Must possess a high level of attention to detail and accuracy.
• Basic coursework in mathematics.
• Must be PC literate, including Microsoft Office Suite.
• Must maintain an ongoing understanding of current QA (quality assurance) procedures.

• Ability to operate a pallet jack.

Work Environment:

• Normal Warehouse Conditions:

• Noisy conditions - 50-75%

• Hot or humid conditions - >75%

• Exposure to extreme seasonal temperatures - >75%

• Work near moving mechanical parts - >75%

• Physical Demands:

• Standing - 25-50%

• Sitting - 50-75%

• Walking - 25-50%

• Bending - 75%

• Finger/wrist dexterity - >75%

• Grasping/Pinching - 75%

• Lifting (up to 25 lbs.)

Experience:

• 2+ years’ experience in a Packaging or Distribution [warehouse] environment required.

• 2+ years’ experience in a Quality Control or Quality Assurance environment required.

• Experience in an FDA regulated setting a plus.

Education:

• High school diploma or GED required.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $22.90 and $27.89 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.