Job Description

About the role

With Intelligence is a leading data and intelligence provider specializing in the asset management sector. We deliver high-quality insights and analytics, empowering clients to make informed investment decisions. We are looking for a highly motivated and detail-oriented QA Team Leader to oversee the accuracy, integrity, and consistency of data collected by our researchers. You will lead and mentor a team of data quality analysts, ensuring our data meets industry standards and regulatory requirements. This is a fantastic opportunity for an ambitious professional looking to grow into a leadership

position within a fast-paced, data-driven environment.

What you'll be doing

1. Lead and motivate a team of quality analysts to maintain high standards of service and process efficiency
2. Conduct regular performance reviews and provide constructive feedback to team members
3. Identify training needs and implement development programmes to upskill the team
4. Monitor key quality metrics and implement corrective actions to address any performance issues
5. Collaborate with other departments to identify opportunities for process improvements
6. Provide detailed reporting and analysis to key stakeholders
7. Foster a positive, customer-centric culture within the team

Requirements

What we're looking for

1. Significant experience in a supervisory or team leader role within a call centre or customer service environment
2. Proven track record of leading and motivating high-performing teams
3. Strong analytical and problem-solving skills, with the ability to interpret data and identify areas for improvement
4. Excellent communication and interpersonal skills, with the ability to build rapport and provide effective feedback
5. Familiarity with quality management frameworks and continuous improvement methodologies
6. Degree or equivalent qualification in a relevant field

Benefits

What we offer

1. Competitive salary and bonus structure
2. Comprehensive health and wellness benefits
3. Ongoing training and development opportunities
4. Supportive and collaborative work environment
5. Opportunities for career progression
6. Hybrid Set-Up and Morning Shift Schedule
7. Observes PH Holidays