Job Description

Drive Quality. Reduce Risk. Improve Outcomes.Go Beyond Compliance—Help Build Better Care.

Are you detail-oriented, analytical, and passionate about improving the quality of behavioral health services? Riverbend Community Mental Health is seeking a QA Specialist to join our Quality Assurance team and play a key role in strengthening clinical quality, regulatory compliance, risk management, and continuous improvement across the agency.

Quality assurance is more than reviewing charts—it’s about helping ensure that the services we provide are safe, effective, compliant, person-centered, and continuously improving.

In this role, you will help ensure that clinical documentation, services, and operational practices meet applicable state and federal requirements, Medicaid standards, SAMHSA expectations, and accreditation requirements. You’ll work collaboratively with clinical and administrative teams to identify opportunities for improvement, monitor performance, support corrective action, and promote practices that lead to better outcomes for the individuals and families we serve.

This is an excellent opportunity for someone who enjoys investigating details, identifying trends, solving problems, and turning data and findings into meaningful improvements.

This is a 100% on-site position located at our Concord, NH office. Due to the nature and operational responsibilities of this role, remote work or hybrid scheduling is not available at this time.

Why Join Us?

Make a real impact—every single day. Join one of the state’s largest and most respected community mental health providers, where your work directly changes the lives of local individuals and families. At Riverbend, you’re not just filling a role—you’re helping transform lives and strengthen our community.

At Riverbend, you’ll be part of a collaborative, mission-driven team that is deeply committed to both client care and employee growth. We foster a supportive and inclusive environment where your voice matters, your contributions are recognized, and your career can thrive.

If you’re looking for meaningful work, a strong team culture, and real opportunities for professional growth through training, certifications, and advancement—Riverbend is the place to build your future while making a difference.

What You’ll Do

• Participate in risk management and quality improvement through chart audits.
• Investigate complaints, grievances, and compliance concerns; document findings and recommend corrective actions.
• Coordinate and monitor incident reporting, breach investigations, and required notifications.
• Monitor and assist in the development of key performance indicators (KPIs) and quality metrics, identifying trends for improvements in service delivery.
• Review sentinel events and other significant occurrences; assist with root cause analyses and follow-up actions.
• Track corrective action plans and monitor completion and effectiveness.
• Assist with data collection, analysis, and performance monitoring.

Who You Are:

• Detail-oriented, analytical, and passionate about quality, compliance, and improving behavioral health services.
• Experienced in healthcare, behavioral health, quality assurance, compliance, auditing, or a related field.
• Strong communicator who can build collaborative relationships across clinical, administrative, and leadership teams.
• Organized and able to manage multiple audits, projects, deadlines, and priorities.
• Skilled at analyzing information, identifying trends, and turning findings into practical improvements.
• Comfortable working independently while exercising sound judgment, discretion, and attention to confidentiality.
• Familiarity with Medicaid, SAMHSA, accreditation, clinical documentation, and regulatory standards is a plus.

Requirements

What You’ll Bring

• Bachelor's degree in healthcare administration, public health, human services, paralegal or related field; Master’s degree preferred.
• Demonstrated experience can be substituted for educational requirement
• Two to five (2-5) years’ experience in compliance, quality improvement, or healthcare operations.
• Behavioral Health clinical experience preferred.

Outstanding Benefits & Perks:

• Competitive wages depending on level of education and experience.
• Comprehensive benefits package to include:
• Choice of 3 Medical plans
• Prescriptions Benefits
• Health Reimbursement Account (HRA)
• Flex Spending Account (FSA)
• Doctor on Demand
• Harvard Pilgrim Well-Being Program Benefits
• Choice of 2 Dental plans
• Vision Plan
• Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans
• Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO) accrual and Extended Illness Leave
• 8 Paid Holidays
• 403(b) Retirement Plan with company match
• Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Ready to take the next step toward independent licensure?

Riverbend provides structured clinical supervision, ongoing training, and a collaborative environment designed to help Graduate Level, license-eligible clinicians build skills, confidence, and a long-term career.

Equal Opportunity Employer:

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Are you ready to champion quality, safety, and compliance excellence? Apply today!

Recruiter Notice: We are managing this recruitment process internally and are not accepting solicitations from recruiters, staffing agencies, or third-party recruiting firms.