Job Description

About Unilever

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

Main Job Purpose:

Support quality assurance activities for Collaborative Manufacturers (CMs), imported products, complaint management, and market quality operations to ensure compliance with internal quality standards and regulatory requirements.

What Will Your Main Responsibilities Be:

• Manage quality activities for local and overseas Collaborative Manufacturers (CMs).
• Conduct factory audits and support NPD production inspections.
• Prepare and maintain quality documentation and CM self-assessment programs.
• Investigate product quality issues and lead CAPA follow-up activities.
• Support quality batch testing, export documentation, and Quality One dossier management.
• Coordinate imported product inspections, laboratory testing, and product release activities.
• Manage consumer complaints, conduct trend analysis, and prepare quality reports.
• Collaborate with internal and external stakeholders to drive continuous quality improvement.

Experiences & Qualifications
WHAT YOU WILL NEED TO SUCCEED

• Bachelor’s degree in science, Engineering, Quality, or related disciplines.
• 3+ years of experience in Quality Assurance, Factory Audit, Market Quality, or Complaint Management.
• Experience in product defect investigation and CAPA management.
• Knowledge of quality systems and documentation management.
• Strong communication skills and ability to work with cross-functional teams.
• Understanding of Unilever Quality Standards is preferred.
• Cosmetics, Personal Care, FMCG, Food, or pharmaceutical industry experience.
• Experience working with external manufacturers, suppliers, and testing laboratories.

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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