Job Description

About Houston-Galveston Area Council 

The Houston-Galveston Area Council is one of the largest regional planning commissions in the country with a diverse service area of 13 counties and more than 7 million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day.  

We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive.   

What will I be doing?

Workforce Solutions-Gulf Coast is seeking a highly analytical and ethical professional to serve as a Child Care Services (CCS) Investigations Administrator for the Board’s CCS program, reporting to the Quality Assurance and Risk Manager. The Investigations Administrator ensures compliance with federal Child Care regulations, Texas Workforce Commission policies, and local board procedures by investigating allegations of fraud, waste, and abuse involving parent participants and providers, while protecting due process rights and maintaining confidentiality.

üManage day-to-day and oversight to team members handling compliance reviews, fraud investigations, and provider determinations.

üServe as the Board’s designated Fraud, Waste, and Abuse, Point of Contact.

üReview and approve team findings, recommendations, and official determinations prior to release.

üGuide staff in interpreting regulations, policies, and procedures related to fraud, improper payments, and provider compliance.

üMonitor team productivity, quality, and timeliness, identify gaps and implement corrective actions as needed.

üLead team meetings, case discussions, and training sessions to ensure alignment and continuous development.

üCollaborate with Vendor Services, Compliance, and leadership to ensure proper escalation and tracking of providers requiring additional actions.

üDevelop and maintain workflows to track provider status, including post-determination actions and enforcement steps.

üProvide onboarding and training of new staff, ensuring consistent application of processes and standards.

üIdentify trends, risks, and process improvement opportunities, and make recommendations to leadership.

üDevelop and implement policies, procedures, and internal controls to strengthen fraud prevention and compliance efforts.

üAny other duties relating to compliance and Child Care program integrity as assigned.

Key Qualifications 

üBachelor’s degree in criminal justice, Public Administration, Accounting, Finance, or related field (or equivalent relevant experience).

ü5+ years of investigative, program integrity or compliance experience in public benefits, government programs, fraud detection, auditing, or similar.

üProven ability to mentor, train, and provide guidance to investigative staff, including quality review of casework and reports.

üDemonstrated experience leading complex investigations, including high-risk, high impact, or sensitive cases.

üExperience reviewing income documentation, employment verification, and financial records.

üAdvanced report writing and case documentation skills, including preparation of summaries for leadership or legal review.

üAbility to coordinate with internal and external stakeholders (e.g., program staff, legal, TWC, vendors).

üAdvanced knowledge of program policies, regulatory requirements, and compliance standards, with the ability to interpret policy and apply them in complex scenarios.

üDemonstrated ability to manage workload priorities, timelines, and escalation of high-risk cases.

üValid Texas driver’s license, local travel required.

Core Competencies

üObjectivity and impartiality

üAnalytical reasoning and attention to detail

üStrong written communication

üEthical judgment and confidentiality

üKnowledge of regulatory compliance standards

Do you have… 

üBachelor’s degree in an applicable academic discipline or related field of study  

ü5 years of experience working with local government, nonprofit programs, school, or in job-related duties

Preferred qualification… 

üExperience with Texas Child Care subsidies and public benefit programs.

üFamiliarity with Texas Workforce Commission policies and Child Care eligibility rules.

üCertified Fraud Examiner (CFE) or similar credential.

üExperience in administrative hearings or compliance monitoring.