QA Engineer 1 - Support
JOB CODE
PHL5555
JOB PROFILE NAME (Title)
QA Engineer 1 - Support
MANAGEMENT LEVEL
8 Professional / Supervisory
DISCIPLINE
Quality Assurance
REPORTS TO
FSLA CLASSIFICATION
Salary
QA Engineer 1 is primarily responsible in the effective execution of qualification, test methodology and metrology and failure analysis to ensure that parts conform and are comparable to OEM and product warranty. He / She ensures that the capability of failure analysis and reliability remains effective and cost-efficient for new parts ,product and process qualification , sustenance and development.
QA Engineer 1 - Support
JOB CODE
PHL5555
JOB PROFILE NAME (Title)
QA Engineer 1 - Support
MANAGEMENT LEVEL
8 Professional / Supervisory
DISCIPLINE
Quality Assurance
REPORTS TO
FSLA CLASSIFICATION
Salary
QA Engineer 1 is primarily responsible in the effective execution of qualification, test methodology and metrology and failure analysis to ensure that parts conform and are comparable to OEM and product warranty. He / She ensures that the capability of failure analysis and reliability remains effective and cost-efficient for new parts ,product and process qualification , sustenance and development.
Essential Job Skills/Duties
• Defines qualification and reliability testing methods per requirements
• Maintains work instructions and job aids for compliant execution
• Manages qualification/reliability systems and documentation (incl. deviations)
• Conducts material analysis and product characterization for global support
• Reviews failure analysis (FA) reports and provides advanced insights/solutions
• Evaluates reports and drives continuous improvement initiatives
• Monitors lab inventory of parts, materials, and products
• Supports qualification and reliability engineering team activities
• Leads continuous improvement projects on test methodologies
• Collaborates cross-functionally to enhance quality and processes
Required Technical Skills
• Continuous Improvement
• Quality Manufacturing
• Problem Solving and Decision Making– PDCA, DMAIC, 8D, 7QC Tools (Why Why, Fishbone , Shainin DOE)
• Mobile Testing, Repair and Troubleshooting
• Manufacturing Diagnostic
• Advance Mobile Communications Technology
• Six Sigma Green Belt
• Project Management
• Material Characterization and Analysis
• Change and Risk Management
• Advance Quality Planning
• Quality Standards, Quality Systems and Process Improvement.
• Laboratory Tester and Equipment
• System for Handling of Non-conforming
Required Soft/Leadership Skills
• Communicate clearly with cross-functional teams.
• Manage time to meet deadlines.
• Deliver concise, actionable documentation.
• Adapt quickly to shifting priorities.
• Maintain focus under operational pressure.
Required Education & Experience
• Bachelor’s degree in Engineering (BSECE, BSEE, BSME, BSMetE, BSMatE preferred)
• Minimum of 2 years work experience in consumer electronics manufacturing set-up or Completed the Asurion Cadetship or equivalent program
• Minimum of 2 years of experience in laboratory and reliability testing
• Preferably with 2 years experience in failure analysis and metrology such as but not limited to SEM-EDS, 3D X-ray Imaging, CMM, etc.
Supervisory Responsibilities
• May mentor junior team members.
• No direct hiring or performance authority.
TRAVEL REQUIREMENTS (bulleted)
PHYSICAL DEMANDS & WORKING CONDITIONS (bulleted)
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 800 stores, or can even come to you.
