Job Description

About the client:

Our client is a Malaysia-based company primarily involved in providing customized furniture solutions, office systems, home furniture, and bespoke interior pieces for corporate and individual clients. Our client creates the ideal solution for every aspect of office design while keeping a close eye on their client's goals.

About the job:

The QA & QC Executive is responsible for establishing, implementing, and maintaining the full Quality Assurance (QA) and Quality Control (QC) system for factory production. This role plays a critical part in setting up production SOPs, quality control workflows, inspection procedures, and documentation, ensuring that all products meet company quality standards and specifications.

A. Quality Control & Assurance Operations (Primary Role)

• Oversee daily QAQC activities including incoming, in-process, and final product inspections.
• Manage quality control for raw materials, work-in-progress, and finished goods.
• Ensure all products meet company quality standards, specifications, and customer requirements.
• Monitor production processes to ensure compliance with established quality procedures.

B. SOP Development & Implementation

• Create, update, and maintain production SOPs, inspection plans, and quality checklists.
• Define production steps and quality control checkpoints across all processes.
• Ensure SOPs are consistently followed by all production staff.
• Train workers and supervisors on SOPs and quality procedures.
• C. Quality Improvement & Problem Solving
• Identify defects and quality issues during production.
• Conduct root cause analysis and recommend corrective and preventive actions (CAPA).
• Issue NCRs (Non-Conformance Reports) and follow up on corrective actions.
• Work closely with Production teams to reduce defects and improve overall product quality.
• Drive continuous improvement initiatives to enhance consistency and efficiency.

D. Material & Supplier Quality Control

• Inspect and evaluate incoming raw materials, hardware, and components.
• Ensure all materials meet required specifications and quality standards.
• Coordinate with Procurement and suppliers to resolve material quality issues.

E. Product & Process Compliance

• Ensure all furniture products meet safety standards, durability requirements, and industry regulations.
• Ensure compliance with internal quality standards and procedures.
• Support audits, inspections, and internal quality reviews.
• F. Documentation & Reporting
• Prepare and maintain SOPs, inspection reports, testing records, and quality documentation.
• Maintain accurate records of inspections and testing results.
• Track quality performance, trends, and KPIs.
• Report quality performance and issues to Management regularly.

G. Leadership & Team Coordination

• Demonstrate strong leadership and firm character in enforcing quality standards on the production floor.
• Guide and supervise QAQC team members or inspectors (if applicable).
• Build a disciplined, accountable, and quality-focused work culture.
• Communicate clearly and assertively with all departments to uphold quality expectations.

H. Cross-Functional Collaboration

• Work closely with Production, Warehouse, and other departments to ensure smooth operations and quality consistency.
• Support product handover processes to ensure quality standards are met before delivery.

I. Ad-Hoc Duties

• Undertake any additional responsibilities assigned by Management in line with business needs.
• General Responsibilities:
• Drive quality excellence, consistency, and continuous improvement across all production processes.
• Uphold strong leadership, discipline, and accountability in enforcing quality standards.
• Ensure alignment between QAQC, production, and warehouse operations.
• Promote a quality-focused culture across all levels of the manufacturing team.
• Ensure compliance with company policies, SOPs, and regulatory requirements.

Requirements:

• Minimum Diploma or Bachelor's Degree in Engineering, Manufacturing, Quality Management, or related field.
• Must have experience in the furniture manufacturing industry.
• Minimum 2–5 years of experience in QAQC, quality control, or similar roles.
• Strong knowledge of furniture materials, construction, finishing, and manufacturing processes.
• Familiar with QAQC processes including incoming, in-process, and final inspections.
• Experience in handling SOPs, NCRs, CAPA, and quality documentation.
• Strong leadership character with the ability to enforce standards and manage shop floor challenges.
• Good problem-solving skills and ability to perform root cause analysis.
• Able to work closely with production teams to improve quality and reduce defects.
• Detail-oriented, responsible, and able to work in a fast-paced manufacturing environment.
• Mandarin Speaker Preferred