Job Description

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow

With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

• Job Title: QA Lead – Selenium, Playwright, API , AI

• Function/Department: Technology

• Location: Hyderabad/Bangalore

• Employment Type: Full Time

• Reports To: Madhuri Tadepalli

KEY OBJECTIVE

We are looking for a visionary QA Lead to own and drive quality engineering across our platform. You will define the strategy, standards, and future ways of working for quality — spanning APIs, integrations, and platform-level reliability — while championing an AI-augmented testing mindset that keeps pace with how modern engineering teams deliver.

This is a senior leadership role at the intersection of quality strategy, platform engineering, and AI-driven innovation — for someone who can set direction, develop people, and get hands-on when it matters.

MAJOR DUTIES AND RESPONSIBILITIES

Strategy & Leadership

• Define and own the platform’s QA strategy and roadmap, aligned to platform engineering goals and business outcomes.

• Champion a platform-thinking approach to quality — treating test coverage, reliability, and release confidence as first-class product concerns.

• Partner with Platform Engineering, Product, and Architecture to embed quality at every stage of the delivery lifecycle.

• Build and nurture a high-performing QA chapter, setting standards for craft, automation maturity, and continuous improvement.

AI & Future Ways of Working

• Lead the adoption of AI-assisted testing practices — AI-generated test cases, self-healing automation scripts, intelligent defect prediction, and anomaly detection.

• Evaluate and pilot emerging QA tools and platforms relevant to the platform’s tech stack and scale.

• Establish guardrails and best practices for responsible AI usage within the platform testing lifecycle.

• Drive a shift toward smarter, faster feedback loops — reducing manual overhead without sacrificing coverage or confidence.

Platform Test Architecture

• Own test architecture decisions — framework selection, tooling standards, and CI/CD integration for the platform.

• Define coverage strategies across API testing, integration testing, contract testing, and non-functional testing (performance, resilience, security).

• Govern test environment strategy, data management, and pipeline quality gates across the platform.

• Ensure test suites are maintainable, fast, and provide genuine signal — not just coverage metrics.

Engineering Excellence

• Set and enforce QA standards: code quality within test codebases, reporting cadence, defect lifecycle, and triage discipline.

• Drive shift-left quality practices — embedding quality thinking into planning, design, and development, not just post-build.

• Champion observability-driven quality — using platform telemetry and production signals to inform testing strategy.

• Lead platform-wide retrospectives on quality outcomes, escaped defects, and testing effectiveness.

Must-Have

• 7+ years in software quality engineering, with at least 2–3 years in a QA lead, principal, or chapter lead capacity.

• Proven track record of defining or transforming a QA function for a platform or core engineering product.

• Strong automation engineering background — API, integration, and system-level testing at scale.

• Hands-on experience integrating QA into CI/CD pipelines and owning test architecture decisions.

• Practical experience applying or evaluating AI tools within a QA or testing context.

• Strong communicator — able to influence senior stakeholders and coach engineers at the same time.

• Outstanding communication, presentation abilities and teamwork skills; fluent in English.

• Ability to work autonomously, well organised, pragmatic and open minded; strong analytical and problem-solving skills.

Strong Advantage

• Experience with AI-assisted testing platforms (e.g., Mabl, Testim, Applitools, or LLM-based test generation).

• Background in platform-level testing concerns: performance, resilience, contract testing, chaos engineering.

• Familiarity with DevSecOps principles and security testing integration into pipelines.

• Experience in regulated industries — financial services, insurance, or healthcare.

• Exposure to observability tooling (e.g., Dynatrace, Azure App Insights) used to inform quality decisions.

• Experience with matrix organisation and business projects with multi-disciplinary teams.

Leadership & Soft Skills

• Strategic thinker who can set direction at the platform level and unblock teams at the delivery level.

• Comfortable operating in ambiguity — drives clarity and structure without waiting for perfect conditions.

• Strong coaching instinct — develops QA engineers from reactive testers to proactive quality advocates.

• Bias for outcomes over activity; defines clear success metrics and holds the chapter accountable.

QUALIFICATIONS

• A recognised degree in Computer Science, Software Engineering, Information Technology, or a related technical field.

• Overall 7+ years of experience in software quality engineering with progressive technical leadership responsibilities.

• Relevant QA or testing certifications (e.g., ISTQB Advanced, Azure certification) are a strong advantage.

WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS)

Milestone

Target

Platform QA strategy and roadmap published

Month 2

Test architecture standards defined and adopted

Month 3

AI-assisted testing initiative piloted and live

Month 5

Automation coverage uplift across platform APIs

Month 6

Shift-left practices embedded in platform delivery

Month 6

Escaped defect rate reduced by measurable baseline

Month 9

QA chapter operating with full quality ownership

Month 12

TECH STACK

Layer

Technology

API Testing

RestAssured / Postman / Pact

UI / E2E Testing

Playwright

Performance

Azure Load Testing

CI/CD

Azure DevOps / GitHub Actions

Observability

Dynatrace / Azure App Insights

AI Tooling

Claude / Mabl / TBD

Why Join Us?

• Be at the forefront of digital transformation in the insurance industry.

• Lead impactful initiatives that simplify claims processing and enhance customer satisfaction.

• Work alongside experienced professionals in a collaborative, innovation-driven environment.

Why Chubb?

Join Chubb to be part of a leading global insurance company!

Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

• Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence
• A Great Place to work: Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026
• Laser focus on excellence At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results
• Start-Up Culture Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter
• Growth and success As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

Employee Benefits

Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:

• Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances
• Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.
• Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Hybrid Work Environment, Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.

Application Process

Our recruitment process is designed to be transparent, and inclusive.

• Step 1 Submit your application via the Chubb Careers Portal.
• Step 2 Engage with our recruitment team for an initial discussion.
• Step 3 Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable).
• Step 4 Final interaction with Chubb leadership.

Join Us

With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India’s journey

Apply Now https://www.chubb.com/emea-careers/