Job Description

Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge –  TripArc has real insight into the needs of tour operators and travel agencies today.

TripArc’s goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

THE ROLE
TripArc builds and operates the technology platform that powers travel agencies and advisor networks across North America. The platform is complex, the pace is real, and quality assurance sits at the heart of everything that ships. This is not a maintenance role — it’s a leadership position at the center of an organization that is actively transforming, with the scope and visibility to match.

The QA Manager leads this function: owning day-to-day QA operations across multiple product pods, managing a distributed team, and keeping release quality high while the platform underneath is actively evolving. This is a hands-on leadership role — you will be in the work, not above it, collaborating directly with Development, DevOps, Product, and Delivery.

The ideal candidate brings deep QA leadership experience, strong technical instincts, and the professional maturity to operate effectively across a complex, multi-pod organization — including the ability to coach a team on AI-assisted quality workflows and what effective testing looks like when AI is generating the product being tested.

WHAT WE DO
TripArc’s development teams use AI coding tools — Claude, GitHub Copilot, and similar — as a standard part of their workflow. Familiarity with Claude is expected. We expect our QA Manager to actively champion AI-assisted quality practices: understanding how these tools change velocity and risk profiles, designing quality gates accordingly, and coaching the team on sustainable AI-native testing approaches. Candidates who have built or evolved QA practices for AI-assisted engineering teams will stand out.

WHAT YOU'LL DO

• Release Management & Reporting
  – Own QA readiness end-to-end across all active pods — scope validation, effort estimation, risk identification, environment readiness, and sign-off
  – Track testing progress, defect trends, and quality risks; translate signals into clear, actionable status updates for both teams and leadership
  – Manage release plans in collaboration with the Release Manager and Product Owners, and maintain accurate risk and decision trackers
• Cross-Functional Collaboration & Delivery
  – Coordinate across QA Analysts, Developers, Product Managers, DevOps, and Delivery through Agile ceremonies, 1:1s, and cross-team syncs — aligning priorities, surfacing risks, and removing blockers
  – Review sprint and release boards across pods for ticket quality, acceptance criteria completeness, and QA coverage; lead conflict resolution and production issue investigations when they arise
  – Use JIRA and Git data to identify patterns, flag systemic quality gaps, and drive structural improvements across pods
• People Management
  – Manage workload, hiring, onboarding, and performance across a geographically distributed QA team including contractors sourced through external staffing vendors
  – Support QA Leads and Senior QA Analysts in coaching and developing junior team members; set team priorities and provide clear direction during high-pressure periods
• Automation, Tooling & Continuous Improvement
  – Oversee Automation QA Engineers across pods — reviewing coverage, removing blockers, and contributing to framework decisions (Playwright strongly preferred) and CI/CD integration
  – Bring sufficient automation depth to evaluate the work of automation engineers, challenge coverage decisions, and contribute credibly to framework and tooling discussions
  – Lead adoption of AI-assisted QA practices and own tooling evaluation, vendor assessment, and continuous improvement initiatives across the QA function
  – Define what effective QA looks like when AI-generated content and non-deterministic outputs are part of what’s being tested
• Operational Availability
  – Manage urgent and unplanned requests under pressure; this role requires flexibility to support occasional late-evening deployments as part of the platform’s release cadence

WHO YOU ARE

• 5+ years in software QA, with at least 3 years managing teams of 10 or more — including distributed or offshore resources
• Hands-on experience with Playwright and TypeScript, sufficient to lead and evaluate the work of automation engineers, make credible framework decisions, and contribute meaningfully to CI/CD integration
• Working knowledge of SQL, API testing tools (Postman, Swagger), browser DevTools, and CI/CD pipelines - enough to support production incident investigation, evaluate team output, and contribute credibly to technical discussions
• Strong Agile delivery fluency (Scrum and Kanban), release management ownership, and a track record of reducing defect escape rates
• Excellent cross-functional communication — able to translate technical quality signals into business language and coach upward as well as downward
• Background in travel technology, complex platform ecosystems, or multi-pod delivery environments is strongly preferred

Additional Assets:

• Experience evaluating and adopting AI-powered testing capabilities — and opinions about how to use them well
• Experience with staff augmentation vendors and contractor relationship management

TOOLS & ENVIRONMENT
JIRA · Xray · Playwright · Selenium · Postman · Swagger · SQL · CI/CD pipelines · Claude · GitHub Copilot

WHY TRIPARC
TripArc’s platform is in a period of genuine transformation — new pods, new products, and AI-generated content being introduced at scale. The QA Manager who joins now will help define what quality means in that context, not inherit a playbook that already exists. For a QA leader who wants real influence over standards, tooling, and team culture — and who is energised by complexity rather than deterred by it — this is a consequential role at the right moment.

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance.

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Hybrid

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

We thank all candidates for their interest however only those selected for an interview will be contacted.