Job Description

Key purpose:

The Quality Assurance Manager will be responsible for executing the strategic direction during the development, deployment, maintenance and monitoring of Quality Assurance; technologies, processes, policies and program enhancements in accordance with best practice and international standards.

The QA Manager will also have impeccable communication skills backed by strategic thinking and a strong sense of ownership to assure that quality is sustained from the beginning to end of any engagement assigned.

Duties and responsibilities:

• Assist in defining and drives the execution of the Quality Assurance Strategy.
• Setup and define the Quality regulations for products, services, processes and people orientated solutions within the organisation.
• Application of creative and analytical methods to design and enforce quality controls in order to maintain both the organisations and internationally aligned standards.
• Enablement of cross-functional Quality Assurance teams across various SBV departments by the use of crowd sourcing
• Driving a culture of zero-defect targets in the organisation's Eco-system
• Commercial mindset, using finance management skills to drive the onboarding of new services and areas into the quality assurance team.
• Conduct quarterly reviews of the test cases to assure relevance to process and industry standard
• Continuously communicate with stakeholders to review the post deployment results of tests conducted
• Review results and tweak test cases to better align
• Automate mundane activities
• Use of excellent reporting and verbal skills to regularly engage and cultivate relationships with all stakeholders
• Managing and controlling budgets for the Quality Department.
• Drive a collaborative approach with vendors and resolver groups to assure timeous feedback and delivery against promised outputs and SLAs
• Set the quality standards, control frameworks and scope of the test
• Define the technical test cases & output tolerances required to achieve the desired outcomes
• Identifies and sets appropriate quality standards and parameters for products.
• Apply the resourcing model & time estimates required to complete the end-to-end testing requirement
• Ability to define the reporting content for the correct audience combined with the ability to scale the presentation of these reports to the appropriate audience
• Functional (Black Box) testing: Deliver 100% front end Test scenario coverage and defect evaluation of solution/product within a defined timeframe.
• Non-Functional (White Box) testing: Using knowledge of the inner workings of the solution to expand on test cases and test for known outcomes
• Further apply this knowledge to also test for negative expected outcomes thus assuring complete end to end functionality of the product solution per its design
• Deliver Security, availability, and performance testing management in accordance to the standards defined.
• Policy and Standards review (Technology Policies): All Technology policies to be reviewed and annual reviews done.
• Testing Automation: Deliver against plan for automated testing, regression testing and load testing where applicable.
• Communicates quality standards and parameters to QA team, product development team, and other business partners
• Preparation and execution of audits (Internal and external).
• Updating, implementing, and improving Standard Operating Procedures relating to all quality assurance processes and reviewing company policies and procedures for compliance.
• Perform annual Quality Management Reviews.
• Carry out quality risk assessments and assist with compiling a risk management plan within the Quality team
• Security Testing: Work with the Head of Information Security Officer (ISO) to establish a program that is including but not limited to Penetration Testing, Static Code reviews and Policy adherence controls
• Establish, embed, and maintain Quality Assurance standards, including continuous improvement of working processes, effective use of organization-wide approaches to goal setting, personal development planning, and motivation for a high performing team
• Manage team attendance, shift rotations, time planning & overtime through clear forecasting schedules
• Engaging and influencing senior colleagues to make changes/improvements based on the reporting the team is responsible for producing
• Passion for questioning data/analysis so that the team is not only delivering quality, actionable output but also developing their storytelling skills
• Continuously exploring ways of improving the team's toolkit and output and a proactive mindset
• Create an environment conducive to cross-functional skills transfer.
• Creates a conducive environment which translates into productivity and high morale within the organisation delivering on key performance areas
• Lead and manage the Talent Management Process within ones department
• Lead and manage the end-to-end performance management process of employees
• Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices
• Manage overtime / illegal overtime of ones department through proper planning and staff rotation inclusive of driving the time and attendance system within ones department
• Draft and execute training plans in conjunction with the Training Academy
• Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction
• Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard
• Act as a change management architect in periods of change to ensure continuity
• Facilitate the necessary presentations, workshops or forums to ensure consistent and accurate communication is given across ones department

Qualifications and experience:

• 5 Years experience in a Quality Assurance Management Role.
• 2 Years experience delivering Quality Assurance automation programmes.
• 2 Years experience working in an Agile run project environment.
• Proven track record of successful error free deployments.
• Degree in Computer Science or equivalent
• Technical certification in Testing accreditations preferable (Example: ISO)
• Project Management certification (advantageous)