Job Description

#hybrid

Join Us. Make Your Imprint.

Novidea is an insurance technology company solving the toughest challenges faced by insurance distribution businesses. Our innovative, data-driven insurance software platform allows our customers to manage the entire policy lifecycle across all lines of business, using data to inform every business decision, cross-sell and up-sell. Novidea delivers a 360-degree business view and a powerful competitive advantage.

What’s the job:

As a QA Lead, you will own the end-to-end quality and customer experience of a complex, enterprise-grade SaaS platform. This role combines technical QA leadership, hands-on testing and debugging, ensuring that issues are understood, reproduced, prioritized, and resolved efficiently. You will act as a technical bridge between customers, Support, QA, Product, and Development, not just managing processes, but actively contributing to solutions.

What you’ll do:

• Lead, mentor, and manage the QA team, including planning, prioritization, and execution
• Manage the Support team (temporarily) and ensure effective collaboration between QA and Support
• Own end-to-end quality across features and releases, from requirements review to production validation
• Define and maintain test plans, test cases, and QA processes
• Ensure smooth feedback loops from Support to QA and Product teams
• Work closely with Product and Development to identify risks and ensure high-quality deliveries
• Drive continuous improvement in testing practices, tools, and automation
• Manage teams across multiple locations and time zones

What you bring (experience):

• At least 5 years of hands-on QA experience, preferably in lead roles
• Strong API testing skills
• Strong understanding of QA methodologies and release cycles
• Technical mindset (Frontend / API debugging)
• High-level English proficiency – mandatory
• Salesforce, automation, SQL – a strong advantage
• Familiarity with databases and SQL (e.g., MySQL) – an advantage
• Excellent communication skills and a strong ownership mindset

Life at Novidea

We hire people, not just skills. We encourage you to apply if you think this role is a great fit for you, even if you don’t meet 100% of the requirements.

Novidea is an equal opportunity employer. We believe that diversity is integral to our success, and we are proud and committed to providing equal opportunity employment to all individuals regardless of race, colour, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law.

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Requirements

None