Job Description

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The position could transition to QA&I Supervisor when it has ongoing responsibility for directly supervising assigned employees, including managing their work, performance, and development. At that time, we would review the expanded responsibilities and update the job description, title, and compensation as appropriate.

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope.

• Review client records, service documentation, and program workflows for accuracy, completeness, timeliness, and compliance with program requirements, agency standards, and applicable regulations.
• Conduct routine quality assurance reviews, identify documentation or process concerns, track needed corrections, and follow up with staff and program leadership to support timely resolution.
• Prepare, review, and maintain reports using electronic health records and other systems to support program monitoring, billing accuracy, state reporting, audits, and quality improvement activities.
• Support accurate referral, enrollment, and eligibility processes, including reviewing insurance information, maintaining client records, and ensuring required information is entered correctly into applicable systems.
• Provide staff training, guidance, and technical support on electronic health records, documentation standards, reporting requirements, and established program processes, including coordinating staff system access.
• Monitor quality trends, identify opportunities to improve documentation and administrative workflows, and partner with program leadership to develop and implement process improvements.
• Coordinate quality-related administrative processes, including hospital notifications, chart review activities, and preparation for internal and external audits, to support consistent program practices.

HOW YOU WILL BE A GREAT FIT:

• Associate's degree in healthcare administration, business administration, human services, or a related field; equivalent education and experience may be considered.
• Minimum of one year of experience in quality assurance, healthcare administration, program coordination, health information management, or related fields.
• Knowledge of documentation standards, quality assurance practices, and regulatory requirements applicable to healthcare, behavioral health, or social services programs.
• Experience using electronic health records or comparable information systems to maintain records, review documentation, and prepare reports.
• Ability to review information for accuracy and completeness, identify concerns, track corrections, and support process improvements.
• Ability to interpret and apply established policies, procedures, and program requirements while recognizing when issues require escalation.
• Ability to provide clear guidance and training to staff with varying levels of technical knowledge and experience.
• Intermediate proficiency in workplace technology and digital tools, including independently using common applications to create documents, manage data, coordinate work, and complete moderately complex tasks.
• Thrives in LCSNW's complex organizational environment, working effectively with people across different programs, roles, backgrounds, and perspectives.
• Ability to maintain confidentiality and handle sensitive client and organizational information in accordance with applicable privacy and security requirements.
• Interact with others and performs tasks in person and through the use of technology; regularly sits, talks, and hears, and occasionally stands, walks, and writes/types. Requires close vision, peripheral vision, and the ability to adjust focus.
• Frequently moves equipment or materials weighing up to 10 pounds and occasionally up to 25 pounds.
• Works in professional office settings with moderate noise levels and may work in community-based settings, including and not limited to partner organizations, community locations, and faith-based facilities.
• Travels between worksites occasionally.
• Meets LCSNW criminal background clearance requirements, including applicable state and federal background checks and verification of eligibility to work with vulnerable populations.

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.