Job Description

QA Engineer (IC4)

Salary Range: £35,000 – £45,000 GBP (or local equivalent in BGN for Sofia)

Reporting To: Head of Quality

Location: Norwich, UK or Sofia, Bulgaria (On-Site)

Level & Attributes: IC4 — Ownership, Pragmatism

Role Overview

At Epos Now, our vision is driven by clear cultural values: we put the customer first, take ownership, strive to innovate, trust in our people, and share success together.

As an on-site QA Engineer (IC4) based in our Norwich or Sofia office, you will deliver software solutions that fulfill the needs of our business and meet high customer expectations. You will own end-to-end quality for an assigned tribe or product area—serving as an active, embedded partner in delivery rather than an end-of-pipeline gatekeeper.

Key Responsibilities & Accountabilities

Domain Quality Ownership & Strategy

• End-to-End Ownership: Own QA for your assigned tribe/product area, managing regression scope, risk assessment, and release readiness.
• Process Improvement: Actively refine test strategies and lead at least one QA improvement initiative per quarter using data-backed proposals.
• Metrics & Visibility: Contribute to QA dashboards tracking regression health, defect trends, and automation coverage to prioritize QA efforts.
• Best Practices & Knowledge Sharing: Contribute to technical discussions, drive adoption of new technologies/tools, and share knowledge across the wider Engineering department.

Test Automation & Execution

• Automation Frameworks: Develop, maintain, and execute automated test scripts for web, mobile, and API environments.
• Scripting & Tooling: Write clean scripts in standard languages (Java, JavaScript) to automate repetitive tasks and enhance testing efficiency
• API Testing: Perform isolated API testing using Postman or similar tools based on RESTful API principles and JSON/XML data formats.
• Cross-Browser & Device Testing: Ensure seamless performance across a broad array of browsers and mobile devices.
• Test Case Design & Methodologies: Design comprehensive test cases based on requirements and user stories. Utilize manual, automated, regression, performance, and security testing methodologies.

Delivery, Leadership & Collaboration

• CI/CD & DevOps Integration: Integrate automated deployment tests using CI/CD pipelines (Jenkins, GitLab CI) and Git version control.
• Agile Integration: Collaborate within cross-functional teams, participate in sprint ceremonies, and track defects using Jira.
• Peer Reviews & Mentorship: Conduct code/technical reviews, provide constructive feedback to peers, and mentor junior QA engineers.
• Documentation & Communication: Maintain comprehensive QA documentation. Articulate complex technical topics clearly to both technical and non-technical stakeholders.

Technical Tooling Expectations

• Web Automation: Playwright / Selenium
• Mobile Automation: Appium
• API Testing: Postman / RESTful Services
• CI/CD Pipelines: Jenkins / GitLab CI
• Version Control & Management: Git, Jira, Confluence
• Languages: Java or JavaScript

Skills & Qualifications

• Proven experience as a QA Engineer with an IC4 (Senior/Lead) mindset defined by ownership and pragmatism.
• Deep expertise in test automation across web, mobile, and API platforms.
• Proficiency in Java or JavaScript for writing automation scripts.
• Strong understanding of REST APIs, JSON/XML, and API testing tools.
• Solid grasp of version control (Git) and CI/CD tools (Jenkins/GitLab CI).
• Meticulous attention to detail with systematic problem-solving skills.
• Outstanding communication skills and experience reviewing code or mentoring engineers.
• Ability to work on-site in our Norwich (UK) or Sofia (Bulgaria) offices.