EXL

QA Engineer - GenAI, VoiceAI, Telephony, and IVR testing

EXL  •  Noida, IN (Onsite)  •  3 days ago
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Job Description

Required Skills & Experience

Technical Skills

  • 5–8 years of experience in software testing.
  • Hands-on experience in GenAI / LLM testing, prompt validation, response evaluation, and guardrail testing.
  • Strong experience in VoiceAI systems, ASR/TTS validation, voice bot testing, and multimodal testing.
  • Proven experience in Telephony and IVR testing—SIP, call flows, routing, voice apps, VXML, CCaaS platforms.
  • Experience with API testing tools (Postman, REST Assured), log analysis, and debugging.
  • Good understanding of automation frameworks and scripting languages (Python, Java, or similar).

Soft Skills

  • Strong communication and analytical skills.
  • Ability to work with cross-functional teams.
  • Self-driven, detail-oriented, and capable of working in fast-paced environments.

Key Responsibilities

1. Testing & Quality Assurance

  • Conduct functional, regression, integration, and system testing for GenAI and VoiceAI-based applications
  • Perform IVR testing, including call flows, speech recognition, prompts, routing, and fallback handling.
  • Validate telephony-related components, including SIP (Session Initiation Protocol), call events, call transfers, call queue logic, and agent workflows.
  • Ensure AI guardrails (content moderation, safety filters, hallucination checks) are thoroughly tested and validated.
  • Test conversational flows, voice prompts, LLM responses, ASR (Automatic Speech Recognition), and TTS (Text-to-Speech) output quality.

2. Quality Framework & Process

  • Develop and maintain test cases, and automation frameworks
  • Work closely with product owners, architects, and engineering teams to review requirements and define acceptance criteria.
  • Ensure adherence to QA best practices and contribute to continuous improvement of processes.

3. Tools & Automation

  • Leverage automation tools for IVR and telephony testing (e.g., BlueJay, Cyara, Empirix, custom automation).
  • Write and execute automation scripts.

Analyze logs from AI services, telephony servers, call routers, and backend systems.

Preferred Qualifications

  • Experience working on AI-driven contact center solutions or conversational AI platforms.
  • Immediate joiners.
  • Certifications in testing, cloud platforms, or telephony systems (ISTQB, AWS, etc.).

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
Website
exlservice.com
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