Job Description

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.

We are looking for a detail-oriented QA Automation Engineer to ensure the delivery of high-quality software products. This role requires a skilled QA Automation Engineer specializing in designing, developing, and maintaining automated test scripts and frameworks using industry-standard tools and technologies. Implements automated tests for regression, functional, performance, and API testing while integrating them into continuous integration and deployment pipelines. Executes and monitors automated test runs, analyzes results, and troubleshoots failures in collaboration with developers. Actively contributes to improving automation frameworks, tools, and processes to enhance testing efficiency and product quality.

KEY RESPONSIBILITIES

• Design, develop, and maintain automated test scripts and frameworks using industry-standard tools and technologies.
• Implement automated tests for regression, functional, performance, and API testing.
• Integrate automated tests into continuous integration and continuous deployment pipelines.
• Execute and monitor automated test runs and analyze test results.
• Troubleshoot automation test failures and collaborate with developers to resolve issues.
• Contribute to the improvement of automation frameworks, tools, and processes.

QUALIFICATIONS

• 2-4 years of experience in automation testing.
• Proficiency in automation tools and frameworks (e.g., Cypress, Playwright).
• Strong programming skills in languages such as JavaScript/TypeScript.
• Experience with version control systems (e.g., Git, Bitbucket) and CI/CD tools (e.g., Jenkins, Codefresh).
• Solid understanding of software testing methodologies and best practices.
• Exposure to mobile testing on iOS and Android platforms is a plus.
• Knowledge of AWS and EKS architecture is a plus.
• Strong analytical and problem-solving skills.
• Good communication skills and ability to collaborate effectively within a team.
• Bachelor’s degree in Computer Science, Engineering, or related field (preferred).

WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.