Who are we?
At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.
We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
The QAC Advisor is responsible for supporting high-quality service delivery by managing stakeholder queries, processing policy-related updates, and implementing quality assurance corrections. This role ensures exceptional client experience by maintaining service excellence in all engagements and contributing to continuous process improvement.
Call monitoring and assessments and leads support activities(i.e. campaigns)
Documents feedback for coaching and developing agents
Process management and standards alignment
Leads queries, investigations and complaints
Communicates effectively - Contributing dependently
Plans and aligns - Contributing dependently
Self-development - Contributing dependently
Optimises work processes - Contributing dependently
Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Drives results - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
We’ve finally given a name to that special something a person exudes when they have a plan for their finances. It’s called The F Factor – and now that you know its name, it’s time you feel it too. Let's unlock your financial confidence, together.
Our team is online weekdays 8:30 – 16:00
