Job Description

The QA Coordinator is responsible for supervising the laboratory's quality assurance initiatives, ensuring compliance with key performance indicators, and maintaining adherence to all regulatory requirements. All duties must be performed in accordance with established policies, procedures, and standards, and must meet the criteria mandated by accrediting and licensing agencies.

This role requires effective communication to support smooth day to day operations, as well as the ability to build productive working relationships with laboratory departments, hospital departments, employees, and guests. The QA Coordinator fosters a positive and cooperative work environment and evaluates activities across the pre analytic, analytic, and post analytic phases of the laboratory workflow.

Essential Responsibilities

1. Communication

• Communicates effectively and appropriately

• Uses sound judgment regarding what information to share, with whom, and through which method

• Speaks clearly and credibly, selecting the right tone for the situation and audience

• Listens actively and allows others to express their viewpoints

2. Data Collection and Analysis

• Seeks, collects, and synthesizes information from a variety of stakeholders and sources

• Clearly documents information and validates data accuracy

• Resolves inconsistencies by seeking additional resources when needed

• Objectively analyzes data to determine whether it supports intended goals or outcomes

3. Resource and Support

• Serves as a key resource to employees at all levels

• Maintains a consistent and professional approach to inquiries

• Supports all process improvement initiatives within the laboratory

• Provides data and analysis to demonstrate the effectiveness of improvement efforts

4. Decision Making and Information Management

• Uses information from oral, written, and electronic sources to make appropriate decisions

• Provides documentation when applicable

• Demonstrates sound judgment through timely referral of information

• Uses technology efficiently to manage information

• Serves as the primary laboratory resource for creating and generating reports within the electronic health record system

• Monitors key performance indicators and reports status to laboratory management

5. Teamwork and Collaboration

• Creates an environment that encourages teamwork and removes barriers to collaboration

• Shares skills and knowledge with others

• Represents the laboratory on Meritus Health interdepartmental committees, councils, and working groups

6. Technical Skills

• Possesses the technical skills and systems knowledge required to perform essential tasks

• Demonstrates willingness and ability to train or coach others in areas of technical expertise

Education

• Associates Degree in Medical Technology, Biology, or Chemistry required

• Bachelors Degree in Medical Technology, Biology, or Chemistry preferred

Experience

• Five years of clinical laboratory testing experience required

• Previous experience with quality assurance is preferred

Licensure

• Current MT or MLS certification required

• If hired into the QA Coordinator position prior to March 1, 2021, MLT certification is accepted

Knowledge, Skills, and Abilities

• Knowledge of the principles and practices of laboratory operations

• Demonstrated knowledge of laboratory regulatory standards

• Demonstrated knowledge of quality control principles and their application

• Strong organizational skills

• Effective oral and written communication skills

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Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.