Job Description

Our Company

StepStone Family & Youth Services

Overview

StepStone Family & Youth Services provides trauma informed, youth centered services to children and families involved in foster care. The Quality Assurance Coordinator plays a vital role in supporting program quality, regulatory compliance, and continuous improvement to help ensure youth and families receive safe, consistent, and high quality services.

We are seeking a detail oriented and organized Quality Assurance Coordinator who is passionate about maintaining high standards of care and supporting teams through trauma informed, strengths based, and family centered practices. This role is ideal for a professional who values accuracy, accountability, collaboration, and continuous improvement.

The Quality Assurance Coordinator is responsible for monitoring documentation and program records, conducting quality reviews and audits, tracking compliance requirements, identifying areas for improvement, and supporting corrective action efforts. This position works closely with program leadership and staff to ensure services and documentation align with agency policies, licensing requirements, accreditation standards, and applicable state and regulatory guidelines.

The ideal candidate is analytical, highly organized, solutions focused, and committed to maintaining quality and compliance while helping strengthen processes that support positive outcomes for youth and families.

Responsibilities

• Conducts Site Reviews at locations as assigned and submit results.
• Participate in the Pre-Survey Review process.
• Review incident reporting and initiate follow up when needed.
• Participate in follow up with Corrective action plans (survey, audits, etc)
• Submit weekly QA reports in a timely manner to Quality Assurance Manager/Supervisor.
• Present feedback to management regarding areas that need improvement.
• Ensure all clients receive a return call within 24 hours of calling.
• Review quality assurance standards, studies existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs.
• Implement and monitor standard operating procedures.
• Other duties as assigned.

Qualifications

• Associates degree in Human Services, education, psychology, sociology or related field required. Bachelor’s degree preferred.
• Minimum two plus years related experience
• Demonstrated knowledge of quality assurance procedures and federal, state and local coalition laws and mandates
• Demonstrated knowledge of computers and knowledge of data management processes
• Demonstrated knowledge of eligibility determination processes and filing procedures

About our Line of Business

StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides the full spectrum of support to children in need of alternative, safer, and more positive living environments with residential and family services. StepStone connects children and youth who need homes with foster families, as well as foster care training, respite care and support services. For young adults transitioning from foster care to independent living, StepStone provides personalized guidance and training on basic life skills, including money management and education. For more information, please visit www.stepstoneyouth.com. Follow us on Facebook and LinkedIn.