Job Description

FOR Associate/Sr. Associate Quality

Designation Associate/Sr. Associate Quality

Location Cyberjaya, Malaysia

Experience Minimum 3 years industry experience with minimum 1 year experience in role applied for

Language proficiency required: Cantonese, English

Roles and Responsibilities

· Conduct Transaction Quality Audits

· Provide Feedbacks and suggestions for improvement

· Publish Dashboards at defined intervals

· Drive Quality and process improvement initiatives

· Data Analysis Strong Analytical skills with an ability to draw conclusions from data(Error Analysis and Root Cause

· Analysis for process deviations)

· Provide data inputs to internal stakeholders

· Flexibility and Availability for any ad-hoc business requirement

· Ensure Confidentiality, Availability and Integrity of Data

Key Deliverables (KRA Measure)

· Establish controls on Transaction Processing aiming for a Zero Defect Output

· Report and Publish Transaction Quality Metrics

· Providing coaching and feedback on QA findings

· Provide Feedback and suggestions for improvement

· GAP Analysis & Controls

· Adherence & record maintenance to Tech M QMS Requirements

· Continuous Focus and Drive to meet and exceed SLAs

· Carry out Quality Initiatives

Applicants Specifications & Qualification:

· Excellent verbal and written communication (Cantonese) in an international process

· Candidate must be college or vocational school graduates or possess comparable work experience

· The candidate should have excellent problem solving capabilities and lateral thinking skills

· Knowledge of usage of MS tools-Intermediate level (Excel, word, PowerPoint)

· Good Knowledge of QA Audit and Evaluation function

· Coaching and objection handling skills

· Good understanding of QA calibration

· Analytical bent of mind

· Ability to handle pressure and a natural go getter