Paralucent

QA Analyst / Software Tester (Tier 2 Support – Release & Defect Validation) (PL 827)

Paralucent  •  Remote  •  3 months ago
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Job Description

Location: Fully Remote (Work from anywhere in the world)

Shift Timing: 12pm to 9pm IST
Employment Type: Long Term Contract


About Paralucent
Paralucent brings clarity to complex work, helping organizations move beyond complexity toward clarity through practical, thoughtful technology solutions.

Paralucent Core Values
We’re Driven to deliver real outcomes, and we Take Ownership from first question to final result. We’re Creative Problem Solvers who cut through complexity to bring clarity, and we’re Humbly Confident (high standards, low ego, always learning). Above all, we’re Customer Centric we build with empathy, partner closely, and measure success by the impact we create for the people who rely on what we deliver.

Why This Role Matters
You’re the quality gate between
Tier 2 fixes and production stability. You’ll turn fast-moving fixes and releases into verified outcomes, preventing repeat incidents, reducing rework, and helping releases land cleanly across a mixed portfolio of vendor-supported SaaS and custom .NET / Microsoft SharePoint applications.


Requirements

Key Responsibilities:

  • Own Tier 2 validation reproduce the issue, retest the fix, confirm acceptance criteria, and capture clear evidence.

  • Regression & impact checks ensure fixes don’t break related workflows or dependencies.

  • Release validation drive regression + smoke testing for patches, configuration changes, and maintenance releases; provide QA readiness input.

  • Defect management log, track, retest, and communicate status/risk using client-standard tools (e.g., Azure DevOps/JIRA/TestRail or equivalent).

  • Operationalize QA build and maintain lean, repeatable regression packs and incident-based test scenarios that improve speed and consistency over time.

Qualifications:

  • 5+ years in QA/testing in an enterprise environment (operational / production-focused preferred)

  • Strong manual testing for defect fixes and releases (targeted retest + regression)

  • Experience with .NET and/or Microsoft SharePoint applications

  • Familiarity validating vendor SaaS fixes and coordinating evidence with vendor support

  • Experience working with ServiceNow (e.g., ITSM incident/change/request workflows) is beneficial

  • Clear documentation and stakeholder-ready status reporting (evidence, risks, readiness)

If you want to do work you’re proud of, with people who own the outcome, this is your place.

Paralucent

About Paralucent

PARALUCENT is a global technology firm that lives at the intersection of technology and creativity, helping organizations grow in an age of digital transformation. Our customer-centric processes are aimed at delivering smarter work that changes behaviours and unlocks growth.

WE ARE

Strategists, architects, designers, project managers, developers, and QA with rich technology experience and mastery of leading methodologies.

WE CREATE

Highly effective solutions that live up to our promises and exceed expectations. We deliver technological solutions with great attention to quality, cost and functionality.

WE BELIEVE

Great things in the world come through committed partnerships that are built on trust and integrity and that have clear two-way communication. We believe in an inclusive environment that challenges traditional ways of working. We believe in curiosity, passion and collaboration so that everyone wins.

Industry
IT & Software
Company Size
11-50 employees
Headquarters
Toronto, ca
Year Founded
2003
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