Job Description

• Conduct fair and consistent quality evaluations using established Small Teams QA Guidelines.
• Design and deliver engaging training programs covering product knowledge, company policies, processes, system navigation, and essential soft skills such as emotional intelligence
• Administer regular assessments to verify trainee comprehension and proactively identifying knowledge and skill gaps.
• Participate in internal and client calibration sessions to maintain consistent quality standards.
• Collaborate with the Training Department to enhance training content and address areas for improvement in trainee performance.
• Manage trainee satisfaction surveys to gather insights and improve training effectiveness
• Actively participate in production activities to maintain up-to-date knowledge and operational familiarity
• Consolidate key updates, process changes, and best practices for our company newsletter, promoting continuous learning across the organization.

• Educational Background: Bachelor’s degree in communications, Education, or a related field. Equivalent experience in the virtual assistant industry may be considered.
• Industry Experience: Minimum of three (3) years of experience in the virtual assistant field, with a strong understanding of remote team operations and client interactions.
• Training Expertise: Proven experience as a Trainer or in Training Development within a reputable virtual staffing company is an advantage. 
• Certifications (Preferred): Certified Professional in Learning and Performance (CPLP) or any recognized teaching/training-related certification.
• Excellent communication skills, a keen eye for quality assurance, and a strong ability to develop and implement effective training programs.