Job Description

QA Analyst II

Opportunity Summary:

We are looking for an enthusiastic and dynamic individual with an overall experience of 3+ years to join Upland India as a QA Analyst for our Upland Shared Services Organization (SSO). The individual will work on testing for projects and break/fix support items in Salesforce, NetSuite, and other Business Systems.

What would you do?

• Design, implement, and refine testing plans, processes, and procedures to identify potential issues effectively.
• Ensure products, services, and systems enhancements and customizations meet customer requirements and expectations, Business Systems processes, and regulatory compliance standards.
• Collaborate with system administrators and development teams to recommend improvements and solutions for identified quality issues.
• Analyze test results and produce comprehensive reports or emails that detail findings and recommendations for quality enhancement.
• Create and maintain detailed documentation for quality testing and assurance activities.
• Monitor quality metrics and performance indicators, report findings to management, and propose actionable improvements.

What are we looking for?

Experience and Education:

• 3+ years in QA testing and Test Plan authoring
• Bachelor’s degree required - Computer Science, MIS or equivalent

Primary Skills: The candidate must possess the following primary skills:

• Proven experience as a Quality Analyst or similar role testing Business Systems (Salesforce, NetSuite, etc.).
• Ability to develop comprehensive test plans and test case scenarios based on requirements documents, Case Descriptions, and interactions with appropriate Business Systems Admins, Developers, Business Analysts, and Project Managers
• Ability to document test scripts, execute test scripts, and triage issues.
• Strong analytical skills and excellent attention to detail
• Ability to identify system issues that could lead to significant problems.
• Has experience with QA test automation with tools such as Katalon, AccelQ, Playwright, Selenium or similar tools.
• Understands basic AI fundamentals and with general guidance, can self-study and research how to test Conversational AI agent prompts.
• Ability to work until 3pm CT (Mon – Fri)

Soft Skills:

• Writes clearly andconcisely with proper grammar, syntax, and minimal typos in written and spoken form
• Excellent Comprehension and Communication skills
• Excellent organizational and time management skills.
• Can adapt to and thrive collaborating with a remote team environment with a diverse range of people across the globe
• Capable of working without a companyoffice, with a fully remote team

Growth Skills:

• Demonstrated ability to learn and adapt to new technologies and processes.
• Goal-oriented, with a strong focus on achieving quality benchmarks, and team and organizational objectives.
• Possesses a strong work ethic; a self-starter with a desire to grow
• Passionate about the work they do and always looking for better and more effective ways to get their job done
• Able to multi-task and still meet set deadlines and milestones

Qualification

This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

About Business Systems

The Business Systems Team implements and supports specialized applications that support our business processes within Upland Software.

We are directly responsible for all of Upland’s sales, customer success, accounting, and finance systems and enterprise applications integrations. We build and extend these applications to support the processes of our business partners and rationalize our application landscape to ensure it is optimized for efficiency and spend.

These internal-facing applications include a multitude of different applications and environments, including Salesforce, Adaptive Planning, NetSuite, Boomi, Catalyst, Xactly, UKG, etc.

Our Enterprise Applications team is made up of a combination of roles to best support the services we offer.

About Upland

Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually.

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