Job Description

In this role, CSR is responsible for delivering exceptional customer experiences across multiple channels including phone, live chat, and email, while working across various internal systems.

Salary Range: 30,000-40,000
Work Set-Up: Work onsite | Mon-Fri | 6am - 3pm

Job Responsibilities

• Respond to customer enquiries via phone, email, and live chat in a timely and professional manner
• Assist customers with orders, product enquiries, returns, and general support
• Troubleshoot and resolve customer concerns, including shipping and transit-related issues
• Navigate multiple systems simultaneously to access and update customer information
• Work collaboratively with internal teams to resolve escalations and improve service outcomes
• Maintain accurate records of customer interactions
• Returns processing with accurate data entry, comprehension and record keeping.

Skills & Qualifications

• Proven experience in a customer service role (e-commerce or retail highly regarded)
• Experience handling shipping or transit-related enquiries is strongly preferred
• Excellent written and verbal communication skills
• Strong listening skills with the ability to follow direction and feedback
• Comfortable working across multiple systems in a fast-paced environment
• A team player with a positive, solutions-focused attitude
• Ability to handle both upset and happy customers with empathy and professionalism
• Demonstrates initiative, problem-solving ability, and respect for processes and chain of command.
• Knowledge in fashion, women's, or children's apparel
• Familiarity with international customers (AU/US/EU markets)

Our Location: Unit 1E, Philexcel Annex, Clark Freeport, Pampanga

Who we are:
Guerilla Staffing Solutions is a family-owned company with teams in Australia and the Philippines. We build long-term careers in a respectful, supportive, and inclusive workplace.