Job Description
Quality & Training Supervisor - Economic Mobility Division
Economic Mobility Division of DCR
Please apply by: 10/12/2026
“Follow Your Calling, Find Your Career”
Salary Range: $69,389.00 - $85,036.32. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The Economic Mobility Division focuses on connecting residents to the resources, education, and employment opportunities needed to achieve long-term stability and self-sufficiency. Through coordinated programs and partnerships, the division works to remove barriers and create clear pathways to economic advancement. Our approach is centered on outcomes, ensuring that residents are supported in making measurable progress.
The Economic Mobility Division consists of MeckSuccess, MeckWorks, More Than A Job NC, Work First Employment Services, Work First Kinship Services and Quality and Training.
Position Specific Information:
The Quality and Training Supervisor will lead a team of Q&T Specialists within our Economic Mobility Division, focusing directly on workforce development initiatives and economic mobility programs. To champion compliance and professional growth, this individual should have mastery with adult learning instructional delivery to design and provide training to social work staff and data-driven quality assurance to audit case files for state and federal regulatory alignment. This position demands a collaborative leader with the frontline mentorship skills to coach teams toward high standards of client care, paired with the high emotional intelligence required to foster cultural humility, guide staff through high-stress environments, and mitigate burnout.
Please Note: This will be an in-office position (telework not available). The selected candidate will work in a fast-paced environment and will support other Community Resource locations.
Location:
301 Billingsley Road
Charlotte, NC 28211
Position Summary:
Supervise, consult, coordinate, the development and quality control programs for an assigned area. This position, performed independently, is responsible for coordinating, evaluating, and supervising the day-to-day activities of the Quality and Training Division in a particular department. This position will lead quality assurance and quality improvement activities using data to strengthen programs in accordance to county, state and federal guidelines.
Essential Functions:
Supervise quality control and training team within an assigned area
- Plan, direct, and coordinate staff involved in the completion of program activities and evaluate program effectiveness
- Provide technical consultation to staff and/or other divisions
- Perform root-cause analyses and assessment at the organizational, team and individual levels
- Analyzes results and makes recommendations for improvements
- Ensure services meet specifications and understand and ensures regulatory compliance
- Develop and implement processes and procedures meant to improve quality throughout an assigned area
- Perform reviews of finished or in-process procedures, analyze data, and identify trends in defects
- Investigate quality failures and recommends changes to internal procedures to prevent future quality issues
- Develop assessment tools and data collection methods in order to identify service delivery/compliance problems, and participating in the alteration of systems as necessary
- Identify quality problems and recommends solutions
- Design assessments meant to measure the performance of training programs and collects data
- Facilitate training and policy interpretation for applicable local, State, and Federal programs
- Ensure applicable policies are adhered to in the issuance and redetermination of benefits through training, policy interpretation, hearings, and appeals
- Develop and oversee division wide training classes offered to managers/supervisors and/or employees
- Solicit feedback and input from stakeholders in order to provide consultation and recommend necessary intervention services
- Develop alternative training methods if expected improvements are not seen
- Some positions may be required to train in the implementation of enrollment and eligibility programs and activities in the NC FAST system
- Measure the effectiveness of training solutions and recommend improvements.
- Utilize the Learning Management System (LMS) for training delivery, testing, and tracking learner data and progress.
- Consult with internal customers to address identified performance problems and recommend, develop, and deliver appropriate learning solutions.
- Minimum Qualifications:
- Experience:
- Minimum of five year of progressively responsible experience; including supervisory experience
- Education:
- Bachelor's degree in a related field.
- Combination of relevant education and relevant experience accepted: Yes
- Licenses and Certifications:
- •Requires a valid North Carolina or South Carolina Driver's License
- •Requires County Driving Privileges
- Preferred Qualifications:
- Adult Learning Principles Coaching & Mentoring
- Curriculum Development Regulatory
- Knowledge Analytical Quality Assurance
- Emotional Intelligence
Knowledge, Skills, and Abilities:
Knowledge of:
- Modern office practices
- Principles, practices, methods and theories of training and employee programs
- Adult learning theories and of training and development principles, practices, and methods
- E-learning and other technological solutions and the ability to effectively use these platforms to develop and deliver training
Skills
- Develop recommendations to solve problems in different program service areas by assisting in planning goals and developing deficiency resolutions
- Provide technical assistance, consultation to staff
- Exercise judgment and discretion in interpreting and applying quality standards, policies, and procedures
- Communicate effectively with professional and administrative personnel
- Maintain effective working relationships with various staff
- Assess problems and coordinate resolutions with various parties
- Strong project management and organizational skills to plan, prioritize, multi-task and independently execute projects/tasks with specific deadlines while maintaining flexibility
- Assess problems and coordinate resolutions
Abilities:
- Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
- Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
- Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
- Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
- Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness
- Developing Others: Planning and supporting the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
- Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
- Formal Presentations: Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience
- Managing Conflict: Dealing effectively with others in antagonistic situations; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
- Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time
- Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Computer Skills:
Skilled in using various computer applications, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Work Environment
Works in a standard office setting with moderate noise levels.
May require extended periods of sitting, computer use, and participation in meetings or training sessions.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
