IDEALLY HAVE: Cloud Infrastructure & Containerization

• AWS — EC2, S3, networking/VPC, IAM, Lambda; provisioning and lifecycle management of cloud-hosted demo environments

• Kubernetes (K8s) — container orchestration for Cloud services; deployment, scaling, pod management, and health monitoring

• Infrastructure-as-code mindset — scripted and repeatable environment provisioning

• Understanding of Datadog

• Understanding of Harness

• Amazon Connect

• Session Border Controller (Ribbon SBC) — call routing, TLS, SIP trunk configuration

• Microsoft Teams Direct Routing

MUST HAVE: Scripting & Automation

• Python 3.x — automation scripting, REST API clients, Selenium/playwright, multi-threaded data generation

• PowerShell 5.1+ — orchestration, scheduled task management, environment lifecycle scripts

• T-SQL / SQL Server — query writing, stored functions, sqlcmd automation against operational databases

MUST HAVE: Architecture & Design

• Ability to produce clear architecture diagrams, environment topology documents, and integration blueprints

• Experience designing multi-tenant SaaS-style environments with isolated configuration layers

• Familiarity with API design, microservices patterns, and service dependency mapping

• Security-aware design — credential management, least-privilege access, CVE awareness

• Git / version control experience — scripted environment management, change tracking.

• Confluence / Jira proficiency — documentation authoring, project tracking

NICE TO HAVE

• Verint suite of products (WFE, IVA)

• Verint API integrations

• Formal solutions architecture experience or certification (AWS SA, TOGAF, or equivalent).

• Pre-sales or Solution Consulting background — understanding of how demo environments are used in the sales cycle.

• Experience with AI/ML-enhanced contact centre products — Verint Da Vinci, OpenAI/Bedrock API integration, conversational AI.

• Multi-locale and internationalisation experience — managing demo environments across APAC, EMEA, Americas.