Job Description

Responsibilities & Key Deliverables

1. Reduction in Warranty RPT (Repairs per 1000), Warranty CPU (Cost Per Unit), Unscheduled Visit & Walk home RPT by resolving the top field failure using structured resolution process.
2. Coordinate with Customer Care for monitoring product quality status in field. Ensure Speedy & time bound closure of emerging concerns & immobilization concerns. Monitoring of effectivity of actions taken in past.
3. Collaborate & Drive improvement project with Design Team, Manufacturing Quality & Supplier quality for taking timely action for closure of field concerns.
4. Compilation and timely updation of lessons learnt from similar product families. Ensuring same are implemented for new product development as input for prevention of known issues.
5. Conducting Field / Dealer visit for identifying early alarms in field, gather customer feedback and ensuring training to dealer team for upskilling.
6. Carryout Sustenance audit, Yard Audit for ensuring sustenence of actions in the running production and despatches .
7. Review and timely publish model dashboard for management review and highlighting key quality risks and warranty trends.

Experience

10-12 years

Industry Preferred

Automotive

Qualifications

B.E - Electrical and Electronics.

General Requirements

· Thorough Knowledge of EV architecture - HV & LV System and sub system. Preferably 3-wheeler / 4-wheeler.

· In-depth understanding of Problem-solving approaches, tools and techniques like 8D, QC story, DOE. Etc.

· Understanding of warranty handling practices. Good understanding of EV diagnostics & failure modes.

· Good Data analytical skills

· Drawing reading and understanding of GD&T and 3D model

· Good understanding of Product development and verification process.

· Team Handling skills and Motivating & Engaging team members

· Effective interpersonal communication for daily collaboration

· Understanding of Electrical Part manufacturing process ( SMT, Box build , Wire harness assembly, motors , switches, lights, sensors etc)

Our commitment to Diversity, Equity, and Inclusion

At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.

We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.

We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.

Together, we rise by embracing differences and building a future that reflects the communities we serve.