Job Description

Company: Clayton Controls

This role is Hybrid*

About Us

Clayton Controls is a premier provider of automation solutions, specializing in motion control, robotics, machine vision, and industrial automation components. With a commitment to innovation and technical expertise, we help manufacturers and integrators improve efficiency, precision, and productivity. Our team partners with industry-leading suppliers to deliver customized solutions that meet the evolving needs of modern automation.

Visit our website: https://www.claytoncontrols.com/

Tasks / Responsibilities (To include, but not limited to):

• Responsible for processing customer return requests
• Responsible for inventory return regarding damaged or defective parts
• Process acknowledgements, verifying part #, address, ship method, and price
• Notify production or CSR with any late notifications
• Set up Vendor/Suppliers for purchasing
• Price and part number corrections
• Review open order reports
• Follow up on supplier surveys
• Purchase supplies for both CCI and CES (which include tools/office supplies)
• RFQ for both CCI and CES to maximize best pricing
• Assist sales management with activities and planning
• Back up to phones
• Assist with sales lead processing

Skills, Knowledge and Abilities

• Excellent written and verbal communication skills
• Excellent problem-solving skills
• Organized, detail-oriented, multi-tasker, adaptable, positive
• Proficient computer skills, including the Microsoft Office Suite

Environmental/Physical Requirements:

Office/Sedentary Requirements – Incumbent must be able to perform the essential functions of the job. Work

is performed primarily in an office environment. Typically requires the ability to sit for extended periods of

time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require

the ability to lift up to 10 pounds

Preferred Experience/ Minimum Qualifications:

• High School Diploma or equivalent required
• 1-3 years of customer service experience

Additional Information Regarding Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s manager/supervisor related to the

position/department. This job description is meant to describe the general nature and level of work being

performed, it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills

required for the position. Clayton Controls reserves the right, at any time, with or without notice, to modify or

change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to

applicable law. Clayton Controls shall provide reasonable accommodations of known disabilities to enable a

qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy

the benefits and privileges of employment, as required by the law.

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Clayton Controls operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.