Job Description

We have an exciting opportunity to join the Jo Mercer team as a Purchasing and Shipping Coordinator on a full time or part-time basis.

The Purchasing & Shipping Coordinator plays a critical role in supporting the end-to-end product journey from order creation through to store delivery. This role is responsible for master data management, pricing and cost setup, inbound shipping coordination, and cross-functional communication. It ensures that product information is accurate across all systems, deliveries are tracked, documented, and aligned with business timelines.

This role is an ideal entry point into the fashion retail industry for a highly organised and detail-oriented individual who will partner closely with Merchandise, Product Development, Marketing and Finance gaining valuable exposure to retail operations while contributing to the smooth flow of product to stores and our customers.

Key Responsibilities

• Create and maintain accurate product records in ERP and supporting systems.
• Ensure correct setup of all product attributes including descriptions, sizes, categories, barcodes, season and supplier.
• Maintain hierarchy alignment and naming conventions across internal systems.
• Conduct regular data checks and reconciliations to ensure system integrity and clean reporting.
• Maintain up-to-date supplier and landed costs, RRPs, and promotional pricing.
• Raise product orders and maintain accurate order tracking documentation.
• Maintain delivery schedules and escalate any delays or discrepancies.
• Coordinate necessary shipping documentation and customs compliance.
• Produce regular reports on order status, shipment tracking, product intake, and pricing accuracy.
• Act as the daily point of contact for Supplier operational queries (ETA updates, document needs).
• Collaborate with planner, allocator, warehouse, product development to manage priorities or expedite stock.
• Be the key point of contact for stores regarding product queries, delivery issues, price mismatches, and transfer needs.

Skills & Experience Required

• Experience in Retail, Admin, Data Entry or Logistics preferred
• Strong attention to detail and willingness to learn product systems and processes.
• Ability to manage time and competing deadlines, communicate clearly, and work as part of a team.
• A systems and process oriented mindset
• Proficiency with Microsoft Excel (basic functions; training provided for advanced tools like VLOOKUP).
• Experience with systems such as Apparel21, SAP, Retail Express, Style Aracde, Phocas or similar preferred
• Salary is based on experience and pro-rata on the hours per week

About you

• Previous experience in a similar role within a Production/Merchandise team is preferred
• Clear and effective communicator on all levels including written and verbal
• Strong organisational and time management skills to meet shipping timeframes
• Strong analytical and planning skills, including accuracy and interpretation of information
• Ability to work under pressure, working to tight deadlines and problem solve
• Advanced data entry and computer skills in MS Office programs, specifically Excel and ability to pick up our internal programs

About Us

Jo Mercer is a proudly Australian operated business since 1998 and has grown to become one of Australia’s most loved footwear brands.

The success of Jo Mercer has been built on the core fundamentals of fashion, leather and quality. This philosophy has helped Jo Mercer grow to have a strong presence within the Australian and International markets.

Working for Jo Mercer

• We value Initiative, Teamwork, Integrity, Empowerment & Customer focus
• 2 free pairs of shoes per year (1 upon commencement)
• We offer opportunities for advancement in a constantly growing company
• Competitive salary package and incentive scheme
• Unlimited staff discount of up to 60% to spoil yourself plus family & friends discount
• Recruitment referral program up to $1000
• Early access to your weekly pay
• Employee Assistance Program and more

At Jo Mercer, our commitment to innovation and people are central to achieving a unique and supportive company culture.

Successful candidates will be contacted directly and we thank you for taking the time to apply.

Jo Mercer is an Equal Opportunity Employer.