Job Description

The primary function of this role is to provide support to our customers that utilize third party web portals and ensure that Purchase Orders are properly imported to our systems to allow for on-time and scheduled servicing.

Essential Functions:

• Ensure all work orders/purchase orders are managed in accordance with company’s policies and procedures and that all transactions meet the customer’s criteria.
• Obtain and process customer work orders/purchase orders for scheduled routes and emergency services.
• Assist in billing, creating invoices, matching all work orders/purchase orders with services performed.
• Assist sales, customer service, credit and collection, and billing on accounts that require purchase orders/work orders.
• Reconciles complex issues on customer accounts.
• Communicate with customers on scheduling and completing work orders.
• Prepares monthly summary reports on account progress.
• Coordinates with other Liquid Environmental Solutions departments.
• Performs other duties as assigned.

Knowledge and Skills:

• Proficient in Microsoft Office and related software
• Independent and self-motivated
• Excellent verbal, written, and communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to connect with and partner with management in multiple departments
• Ability to work flexible hours/overtime
• Ability to multitask

Education and Experience:

• 2+ years of administrative experience

Working Environment:

• There are no special physical requirements for this position
• General office conditions
• Some light lifting and bending
• Long periods of sitting

This job description in no way states of implies these are the only duties to be performed by the employee incumbent in the position. Employees will be required to follow any other legal or ethical job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.

This document does not create an employment contract, implied or otherwise. Liquid Environmental Solutions has an “at will” relationship with team members.