Job Description

Field Service Engineer
Metro Rod North East Northumberland, Newcastle, Durham, Teeside

Full time permanent
Salary £38,000 - £42,000 depending on experience plus benefits & overtime

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

What does it entail?

As a Pump Service Engineer, you will work on a range of pumps and associated equipment.

You will perform general electrical and mechanical engineering duties to ensure that our pump systems are operating as specified. You will also carry out maintenance, repairs, commissioning and installations of our pump stations and associated equipment on a nation-wide basis.

• Work on client sites performing general electrical and mechanical engineering duties to ensure that our pump systems are operating as specified.
• Carry out maintenance, repairs, commissioning and installations of our pump stations and associated equipment.
• Participate in our Emergency Call Out Rota.
• Work with grey water and effluent systems and work within confined spaces.
• Communicate effectively with the service team, providing reports and photos of pumps and associated equipment, with the use of a PDA and mobile phone.
• Provide positive and helpful disposition and professionally communicate with customers.
• Work independently or as a member of a team.

What experience do we look for?

• Proven experience of working with grey water and effluent systems/ submersible pumping stations
• Mechanical and Electrical skills
• 18th Edition qualification
• Ideally of 3-5 years' experience in pump maintenance or a similar role
• Strong mechanical and electrical troubleshooting skills for centrifugal pumps and submersible sewage pumps
• Experience lifting, replacing, and installing pumps and associated pipework
• Full clean UK Driving Licence
• Good mechanical and electrical skills
• The ability to work remotely
• Flexibility to work on our Emergency Call-Out Rota
• Mature communication skills
• The ability to deal professionally with customers
• Constructive interpersonal skills
• The ability to work independently or as a member of a team
• A positive personality and helpful disposition
• Flexible approach
• Trustworthy, honest and have integrity

What will you receive?

• Ability to work in a positive team environment and develop your skills
• Structured approach to your training and development
• Personal development
• Branded uniform
• Ongoing Health & Safety and new skills training
• Company events
• Company pension
• Employee discount
• Life Assurance

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.