Job Description

MGID is a fast-growing player in digital advertising, delivering high-performance native, display, and video ads powered by AI-driven technology. We help publishers monetize their audiences and brands maximize performance—while ensuring a seamless, brand-safe user experience.

Now, we are seeking for a Publisher Success Manager to build and scale our cooperation with our publishers. The Senior Success Manager will be responsible for maximizing revenue and margin from an assigned portfolio of publishers by combining strategic account management, performance optimization, and proactive upselling.

What You'll Do:

• Establish and foster partnerships and relationships with existing publishers in the market
• Monitor and maintain a steady flow of traffic coming from the top clients on a daily basis
• Optimize to achieve a positive revenue balance or minimize the losses from the cooperation
• Constantly serve as a point of contact for the publishers to support and respond to needs from the client's side
• Negotiate with our clients about new ways of monetization and possible tests of new monetization solutions
• Work in close cooperation with the internal team globally within the department and cross-departments

Requirements

Who you are:

• 5+ years of experience in a client-facing role within the digital media or online publishing sector
• Excellent relationship management and customer service skills, dedicated to exceeding client expectations.
• Strong oral and written communication skills, with the ability to translate quantitative details into clear, succinct summaries and recommendations for peers, sales, and executive audiences
• Self-driven with the ability to multitask and work with minimal supervision in a deadline-oriented environment
• Deep understanding of the Italian digital publishing and advertising market
• Verifiable track record of closing major deals with publishers or advertisers
• Strong analytical abilities to gather business insights by monitoring and interpreting data trends, understanding and interpreting the performance numbers
• Experience with Excel, Google Analytics, Google Tag Manager, Knowledge of AMP, Instant Article, WP (including plugins), and business intelligence tools (Tableau, etc.)
• Connections with local publishers, media groups, and warm contacts in Italy
• Experience with Native Advertising is a strong plus