Posting number: 26-0324
Department: Commerce & Consumer Affairs - PUC
Job classification: PUBLIC UTILITIES COMMISSION DISTRICT REPRESENTATIVE (SR-22)
Posting type: Open
Categories: Transportation, Investigative, Professional, Utilities, Customer Service
Recruitment Number 26-0324
The current vacancy is with the Department of Commerce & Consumer Affairs, Public Utilities Commission
Salary: $5,527 to $6,728 per month (SR-22, Step D to I)
Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.
The current vacancy position serves as a representative of the Public Utilities Commission (PUC) for an assigned county-wide neighbor island district; conducts field visits with utility/transportation companies; responds to customer complaints, conducts fact finding, and attempts to resolve problems locally, or recommends disposition to the PUC; prepares and submits reports; serves as liaison with State, municipal, and other agencies and the public; and performs other related duties as assigned.
Work involves monitoring, investigating, and reporting on utility and transportation companies for compliance with PUC laws, rules and regulations; responding to consumer complaints and attempting to bring involved parties to a mutual resolution; providing information and serving as liaison with local agencies and the public with regard to PUC rules, laws and regulations and requirements.
To qualify, you must meet all of the following requirements:
Legal Authorization to Work
The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.
Basic Education:Bachelor's degree from an accredited four-year college or university.
General Experience: Two and one-half (2-1/2) years of progressively responsible professional work experience which demonstrated a high degree of analytical skill involving the ability to collect, analyze and evaluate facts; identify problems and alternative solutions and their advantages and disadvantages and develop logical recommendations for a course of action; and the ability to read, comprehend and interpret complex material such as State statutes and/or Federal regulations and draft comprehensive reports of findings and conclusions. The experience must also have involved narrative report writing and demonstrated the ability to deal effectively with others.
In addition, either concurrently or separately, at least ONE (1) year of responsible professional work experience which involved significant public contact and demonstrated the ability to establish and maintain good working relationships with others
Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements, will apply.
Driver's License: Applicants must possess a valid driver's license at the time of appointment.
The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Requirements in their entirety, please CLICK HERE
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The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-1111 for assistance.
PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM
The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
ELECTRONIC NOTIFICATION TO APPLICANTS
The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.
Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.
TESTING INFORMATION
The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.
In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.
Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.
CLICK HERE for Important Information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Office's Levels of Review.
Governor Josh Green and the State of Hawai'i are always looking for talented individuals to help improve the services that the people of Hawai'i depend on every day.
No matter your interest, the State of Hawai‘i has a rewarding career waiting for you with jobs sites across O‘ahu – from Kāne‘ohe to Honolulu and ‘Ewa to Kaimukī – as well as on Kaua‘i, Maui, Moloka‘i, Lāna‘i and Hawai‘i Island.
The State of Hawai‘i provides stable employment, professional development, and advancement opportunities throughout your career. Whether your graduating high school, in college or already a part of the workforce, employment with the State of Hawai‘i is worth looking into, especially for the employee benefits. In addition to your annual salary, state benefits include the following: 21 paid vacation days per year, 21 paid sick days per year, 13 (14 in an election year) paid holidays per year, partial employer-paid health insurance (including medical, dental, vision, and prescription), a defined benefit pension plan based on your years of service, transportation, and other pre-tax benefits.
State of Hawai‘i employees are hard-working, dedicated, and strive to make Hawai‘i a better place for our family, friends, neighbors, and future generations. We have positions open in every department, no matter what you’re passionate about. Our employees provide assistance through accounting, human resources, information technology, and clerical support services. Additionally, many other careers provide services to and take care of our communities and our residents through healthcare, education, and social services. State employees maintain our harbors, airports, roads and highways; support for our vulnerable residents by our court system, corrections and rehabilitation, and law enforcement. Our employees manage and care for the land and ocean, protect our forests and wildlife from invasive species, and work to develop a sustainable Hawai‘i for future generations.
