Job Description

Department:

Public Utilities

About Our Job

Do you have experience in managing a team in customer billing? As a Public Utilities Billing Supervisor, you will be responsible for overseeing the billing team while conducting audits on the monthly billing of all customers. Apply today to join this growing department.

• Lead, coach, evaluate, develop, and supervise a staff of financial specialists.
• Develop performance measures and track and report workload and procedures.
• Establish SOP’s and training documents/manuals for the Billing department.
• Create, generate, and review daily system reports utilizing current report writing software.
• Review and Approve billing adjustments to accounts at customer's request per resolutions & department guidelines.
• Provide back-up support to the Administrative & Customer Service area with billing and customer phone contact.
• Handle all escalated customer billing issues in person, by phone, and in writing.
• Work with the technology team to ensure the CIS system is meeting all billing performance requirements.
• Review and maintain the accuracy of monthly and yearly reconciliation of; septage hauler billing, sewer-only billing from all sources, consumption, and revenue reporting.
• Assure staff members are meeting daily, weekly, and monthly KPI performance expectations including but not limited to issuing/completing work orders to field crew based on customer or staff requests.
• Assess all applicable fees to accounts based on fieldwork or other requests and make customer contact on detailed billing issues.
• Review and submit monthly performance measure tracking and reporting, and perform any monthly account corrections via system-generated reports.
• Maintain compliance with external department reporting to Clerk Finance per audit requirements and daily IFAS interface information.
• Conduct and investigate in-depth research of billing anomalies.

Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.

About You

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university in Building, Construction, or related field
• - OR - Two (2) years of associate's degree AND two (2) years of experience in a utility or similar billing environment.
• - OR - a High School diploma AND four (4) years of related experience in the related field.
• One year of supervisory experience preferably in a billing/account payable environment.
• A valid Florida driver's license at the time of hire.

Preferred Qualifications:

• Utility customer service and utility billing experience.
• Working knowledge of Windows Outlook, Word, and Excel.
• Experience working with the Central Square billing software.

About Everything Else

Starting Pay Range: $ 64,833.60 - $67,475.20/annually, based on experience

Employee Type:

Regular (Budgeted)

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day DocumentsYou will need to present the following items on your first day:

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

• If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)

Benefits:

• Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more!
• For more information about employee benefits, please click this link or visit SCGov.net for additional information.
• Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations.
• Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.