Job Description

Posting number: 264122-07

Department: Police

Division: Special Operations

Job classification: PUBLIC SERVICES OFFICER

Posting type: Open

Categories: Public Safety, Law Enforcement, Customer Service

Join the Santa Monica Police Department as a Public Services Officer (PSO)!

Looking for a meaningful career, great pay, and excellent benefits? The Santa Monica Police Department is hiring Public Services Officers. A key role supporting public safety and serving our community.

Why Apply?

Make a difference through daily public interaction and community support
Work in Santa Monica, a vibrant, diverse coastal city
Competitive salary & benefits with long-term career growth
Be part of a respected, community-focused police department

If you have recent paid experience involving public contact and enjoy helping people, this role may be a great fit.

Below is what you can potentially be making annually at Step 1 and Step 5 of the Public Services Officer salary range.

Salary and Benefits Breakdown

Step (1)

Top Step (5)

Annual Base Salary

$67,044

$82,776

Education

$1,315/annual

2% - Bachelor’s degree 1% - Associate’s degree

$1,623/annual

2% - Bachelor’s degree 1% - Associate’s degree

Bilingual Pay

$1,800/annual (for Spanish, $69.23 paid bi-weekly)

$600/annual (for non-Spanish, $23.08 paid bi-weekly)

$1,800/annual (for Spanish, $69.23 paid bi-weekly)

$600/annual (for non-Spanish, $23.08 paid bi-weekly)

Uniform Allowance

$910/annual ($35 paid bi-weekly)

Bio-Hazard & Safety Pay

$1,950/annual ($75 paid bi-weekly)

Total

$73,019

$89,059

Additional Compensation Opportunities

Other incentives not included in total above: Fully-paid Medical Insurance Premiums, Wellness Benefit of $100 annual, Paid Winter Closure, Overtime, Shift Differentials, Call Back Pay, Filming Assignment, Cost of Living Adjustments (COLA), Holiday Pay (13 Holiday Pay plus 3 non-cashable), Military Leave, Paid Parental Leave, Personal Leave, Family Leave, Bereavement Leave, Sick Leave Buy Back, Vacation Cash-Out, Employee Parking, City Paid Deferred Compensation, Tuition Reimbursement, Training/Professional Development.

Examples of duties

Patrols all areas of the City, including parks, airport, beach, downtown business district, alleys, parking structures, light rail, and other City facilities by foot, bicycle, and other vehicles to provide general security services, perform facility inspections. Enforce City municipal codes, laws, rules and regulations of areas assigned. Conducts general crowd and traffic control, reviews permits, monitors park fields and other City facilities for irregularities or unauthorized use.

Interacts with City staff regarding general operations at assigned areas, assisting with the securing of fields, parking lots, gates and unattended property, and other City facilities as designated. Monitors storage containers and releases property when properly identified. Monitors police radio calls and responds to situations as needed. Resolves non-violent disputes and minor disturbances. Performs general crowd and vehicle traffic control as directed.

Issues notices of violation, parking citations and other applicable citations, including but not limited to administrative citations to individuals in violation of municipal codes and infractions on the beach, parks, parking structures, and other areas patrolled City-wide. Writes minor non-custody reports. Utilizes noise decibel meter to test noise level. Appears in court as needed.

Follows applicable safety rules and regulations.

Reports hazardous, unsafe or irregular conditions within the patrol area.

Provides information, direction and assistance to the public and local merchants.

Responds to medical aid calls as a first responder.

Performs other related duties, as assigned.

Qualifications

Knowledge, Abilities and Skills

Knowledge of

General security practices and patrol procedures.
Resource and referral information.
Effective customer service techniques.

Ability to

Learn relevant park rules and regulations, municipal codes, air traffic codes, police policy and procedures, penal codes, vehicle codes, health and safety codes, and business and professional codes.
Interact and provide information and direction and to assist the public and City staff.
Learn about City attractions and services.
Make and record accurate, detailed observations.
Monitor and operate radio equipment, learn appropriate radio codes, procedures.
Use good judgment, grasp information quickly, and take appropriate action.
Work independently.
Establish and maintain effective and cooperative working relationships with City employees and the public.
Provide effective customer service.

Skill in

Reading, writing and communicating at an appropriate level.
The use of personal computers and applicable software applications.
Working with various segments of the population in difficult situations.
Determining priority calls to police.
Determining when to elevate incident.
Riding a bicycle and operating a motor vehicle.
Performing mathematical calculations at an appropriate level.

Education, Training and Experience

Graduation from high school or the equivalent.

One year of recent, paid related work experience involving heavy public contact.

Licenses and Certificates

Possession of a valid Class C driver license.

Completion of a POST approved Bicycle Patrol course for non-sworn employees within six months from the date of hire.

A standard first aid certificate, CPR and POST Penal Code 832 certificates must all be obtained within the first twelve months from date of hire.

Supplemental information

HOW TO APPLY An on-line City application and required supplemental questions must be completed for this position. All applicants will be reviewed and only those candidates determined to be most qualified for the position on the basis of experience, training and education, as submitted will be invited to participate further in the selection process. Resumes, CVs and cover letters are not reviewed as part of the application screening process.

NOTE: Only permanent employees are eligible for a transfer. Employees submitting transfer applications must notify the recruitment analyst via email upon submission of their application.

SELECTION PROCESS All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing will consist of the following:

Written Examination: 100%
Performance Examination (Bicycle Obstacle Course) Pass/Fail

BACKGROUND INVESTIGATIONS Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.

Medical Examination: Prior to appointment, candidates must successfully complete a thorough examination, including a drug screen, to determine if they meet the City's medical standards.

NOTE If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.

Equity & Inclusion Statement

The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.

The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!

REQUESTS FOR ACCOMMODATIONS: Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246 (Hearing Impaired Only).

Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination

WORKING CONDITIONS:

Work is generally performed inside and out in seasonal climate and weather conditions where noise, dust, dirt, vibrations, odors, and fuel fumes are generally encountered. Physical demands included walking, climbing, running, bending, riding a bicycle, standing for prolonged time periods and moving of objects requiring motions such as dragging, bending and carrying and lifting up to 25 lbs. May be required to work weekends, evenings, holidays, on-call and overtime. For more comprehensive information, click HERE to access the Essential Functions Job Analysis for this job classification.

About City of Santa Monica

Santa Monica is an 8.3 square mile city situated at a gateway to the Pacific Ocean on the west side of Los Angeles County. Offering an environment of unparalleled natural beauty, the city is home to a mix of residential communities, commercial districts, and recreational and art venues. Named by National Geographic as one of the Top 10 Beach Cities in the World, Santa Monica is home to three miles of wide beaches and the Santa Monica Pier, and attracts over 6 million visitors annually. Santa Monica’s residential population is approximately 90,000, increasing to an estimated 250,000 during the day with visitors and employees.

The City of Santa Monica is a national leader in environmental, economic and social sustainability. The City has reduced water usage community-wide and is working toward water self-sufficiency by 2020, has increased solar capacity, and has adopted policies prohibiting single-use plastic bags and motorized leaf blowers to promote sustainable practices.

Partnerships with local schools and Santa Monica Collage have created top-notch educational institutions, complemented by public libraries that are rated among the nation’s best. Outstanding educational opportunities are a prime reason that families choose Santa Monica.

Learn more at www.santamonica.gov and follow the City on Twitter (@santamonicacity).

Industry

Government & Public Safety

Company Size

1,001-5,000 employees

Headquarters

Santa Monica, CA

Year Founded

Unknown

Website

santamonica.gov

Social Media