The Oregon Bureau of Labor and Industries (BOLI)is proud to be an equalopportunity;affirmative action employercommitted to workforce diversity. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to apply.

BOLI, Wage and Hour Division is recruiting fortwo permanent, full time Public Service Representative4(PSR4). This position plays a key role in supporting the Division’s mission to enforce Oregon’s wage and hour laws and protect the rights of workers statewide.

The Public Service Representative4(PSR4) performs advancedproblemsolvingand case work requiring independent judgment, research, analysis, and negotiation, serving as a liaison between the public and the agency to clarify issues, resolve disputes, and ensure fair application of wage and hour laws. Duties include researching agency records, interpreting statutes, rules, and policies for case inquiries,determiningjurisdiction, and providing information andassistanceto employers, employees, and the public by explaining laws and procedures by phone, in writing, and in person. The role prepares clear responses, routes inquiries appropriately,maintainsaccuraterecords of contact, andparticipatesin ongoing training to stay current on changes in laws, rules, and program requirements.

Note:We are committed to fostering a supportive work environment that promotes worklifebalance and flexibility. This position may be eligible for a hybrid work schedule, with weekly inpersonrequirements for meetings, trainings, and other operational needs. The selected employee may work from Salem or Portland BOLI office location. This recruitment may be used to fill additional vacancies as they occur. This is aunionrepresentedposition and is open to current Oregon State employees only

Here’s what you will do:   

• Serve as a liaison between the public and the agency to clarify issues, resolve disputes, and ensure fair application of wage and hour laws.

• Research agency records and interpret statutes, rules, orders, and policies to respond to case inquiries anddeterminejurisdiction

• Provide information andassistanceto employers, employees, and the public by explaining laws, rules, and procedures by phone, in writing, and in person.

• Prepare clear written responses, route inquiries appropriately, and support resolution of complex or sensitive issues.

• Maintainaccuraterecords of contacts, case information, andfollow upactionsin accordance withprogram requirements.

• Participate in ongoing training to stay current on changes in laws, rules, policies, and program procedures.

This Is What You Need to Qualify Minimum Qualifications

Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.

three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.

• At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.

• Preference may be given for experience providing service in an area of specialization specific to the position opening.

The ideal candidate will possess a combination of some or all the following skills: (Desire Attributes)

• Strong ability to research, analyze, and interpret laws, rules, and policies.

• Demonstrate skilled in resolving disputes through clear communication, negotiation, and sound judgment.

• Demonstrated experience providinghighqualitycustomer service to diverse individuals and communities.

• Experienced working incomplex information in a clear,accurate, and accessible manner, both verbally and in writing.

• Demonstratedstrong organizational skills, includingmaintainingdetailed records and managing multiple inquiries or cases simultaneously.

• Adaptability and willingness to learn, including staying current on program changes, new laws, and evolving procedures.

Why Join Us

Our mission...

Led by Labor Commissioner Christina Stephenson, the Bureau ofLaborand Industries (BOLI)workto ensure that Oregon jobs are good jobs, where workers get paid what they are owed and have a discrimination-free work environment.  BOLI protects workers’ rights through enforcement of state labor laws, ensures adherence to civil rights law in public spaces and housing, promotes the development of ahighly skilledworkforce through registered apprenticeship programs, and provides training and confidential assistance to Oregon employers so they have the tools they need to comply with workplace rules.

Working Conditions

Work is performed in a professional office environment with regular use of computers and standard office equipment. Requires frequent periods of sitting, reviewing case files, and performing detailed legal and administrative work. Manages multiple deadlines, shifting priorities, and a high volume of documents and inquiries. Occasional exposure to hostile members of the public. Occasional in-state/overnight travel.

What's In It For You

• Full-time employment 

• Work/life balance, vacation, sick leave, 11 paid holidays a year, and personal days off 

• Competitive benefits package including medical, vision, and dental 

• Pension and retirement programs 

• Employee Resources

• Advancement opportunities within BOLI and other State agencies 

• Opportunity to expand your technical and professional skills 

• Work with others who are passionate about public service 

• Make a difference in the lives of Oregonians 

• Possible eligibility for the Public Service Loan Forgiveness Program 

How to Apply

Please Note: Applications must be submitted  no later than 11:59 PM PDT/PST on Thursday, June 4, 2026. 

• Click on the "Apply" link above to complete your online application and submit by the posted closing date and time.  

• The work experience and/or education section of your application must clearly demonstrate how you meet the minimum qualifications and desired skills and attributes listed above.  

• All applicants (Internal and external) must submit a resumeand cover letter,as the information in Workday does not substitute for the application requirementsYour cover letter should clearlydemonstratehow your experience and training align with the minimum qualifications and requested skills and attributes listed in thepost

• Your cover letter must be limited to no more than two (2) pages.  Generic cover letters that do not address the qualities that you have under the “requested skills” section may receive lower scores than those that addressed the requested skills and attributes.  The information in your resume and cover letter will be used to determine which candidates move forward in the process.

• Clearly demonstrate in your resume and cover letter how you meet all the minimum qualifications and required skills and attributes listed above.  

• Failure to submit the required resume and cover letter may remove your application from consideration.   

• Please do notinclude pictures  in your application materials. Applications that do not meet this requirement will be deemed ineligible for consideration as they do not meet the requirements of the posting

• Be sure to check Workday and your email for additional tasks and updatesAfter submitting your application, check your Workday inbox and email for additional required tasks, including the public records request authorization and gender identity questionnaire. These tasks must be completed before the recruitment closes. Current State of Oregon employees will receive these tasks in their Workday inbox.  

• Answer the checkbox-style questions in the questionnaire. This screen will come after you submit your application, which completes the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.  

• Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes. 

• Warning – Workday will timeout after 15 minutes of inactivity and will not save your application progress unless you use the “save for later” function. If you need to take a break, please be sure to click the save for later button to save your progress. You will find your unfinished application in your Workday inbox. 

Additional Information  

• Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered.  The analysis will be based on the relevant experience, education, training, and certifications documented in the applicationmaterials.   

• This is a PERS qualifying position. Employees new to the Public Employee Retirement System (PERS) will get a 6.95% base salary increase and will pay a 6% employee contribution to PERS,after an initial six-month waiting period.  If you are already a PERS member, this position’s base salary will include a 6.95% increase for employee contribution.   

• Employment is contingent upon successfully passing a criminal background check. Adverse background information may result in disqualification. 

• Work Authorization- The Bureau of Labor and Industries does not offer visa sponsorship. Within three days of hire, all applicants are required tocomplete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States with the appropriate documentation. Learn more 

• The Bureau of Labor and Industries is an E-Verify employer and uses E-Verify to confirm that hiresare authorized towork in the United States. For more information, please visit www.e-verify.gov 

• The successful candidate will further BOLI’s North Starguiding principles of integrity, respect, empowerment, and trust. At BOLI, we lead with integrity and model fairness to fulfill our mission to make Oregon the best place to live and work.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessment, examinations, and/or interview prohibited. Unauthorized use of outside resources during the hiring process will result in disqualification.  

• This recruitment will be used to establish a list of qualified candidates to fill the current position and may be used to fill future vacancies as they occur.  

• BOLI is compliant with SB 907 (2025) effective January 1st, 2026. Please do not include any age-related information, such as graduation dates, in your application. For candidates who are existing state employees, please note that you might need to remove existing graduation dates from the “education” section of your candidate profile for your application to go through in Workday. 

Employment Preference   

Veterans’ preference:  

• Veterans’ preference information

• How to submit your Veteran documents for preference Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

If you have a disability or otherwise require an application in an alternate format to complete the process, you may contact us at:  

Oregon Bureau of Labor and Industries  

Human Resources  

1800 SW 1st Ave, Suite 500  

Portland, OR 97201  

Phone (503) 400-7332  

Fax (503) 400-7332  

• The recruiter for this position is Lisa Santiago HR Analyst 2If you contact the recruiter, please include the job requisition number (REQ#)

• Email: lisa.n.santiago@boli.oregon.gov 

Helpful Links  

Understanding the State Application Process  

Help & Support web page  

Learn more about Oregon