Job Description

Posting number: 27-00682

Department: Sheriff's Office

Job classification: Public Safety Telecommunicator / Grade 121

Posting type: Open

Categories: Public Safety

Summary

The Loudoun County Sheriff's Office is seeking professional, dedicated individuals who are interested in a position as a Public Safety Telecommunicator working 42-hours per week. Loudoun County is one of the fastest growing counties in the Commonwealth of Virginia and offers a competitive salary and benefits package. The position may include rotating shifts and on-call for emergency situations.

Examples of duties

Job duties include, but are not limited to:

• Maintain thorough knowledge of the telephone equipment and its usage.
• Receive calls for service from the public and promptly determine the urgency of the call.
• Processing the call efficiently and accurately while maintaining a professional, courteous and reassuring demeanor with the callers.
• Ability to work under stressful conditions and accurately enter calls for service into the Computer Aided Dispatch system.
• Maintain thorough knowledge and control of the radio equipment and dispatch appropriate units.
• Hiring salary is commensurate with experience.

Qualifications

Requires a high school diploma or equivalent, and two (2) years' experience working in a call center or providing customer service. Must be a US Citizen or current legal resident of the United States for 10 consecutive years.

Applicants with high school diploma and 1 year of work experience may be considered at a lower grade level at 117. Salary range is $55,467.93 - $94,295.49.

Bilingual ability preferred.

Supplemental information

Selection process includes review of the Applicant Supplemental Questionnaire and County application; a background investigation to include fingerprinting, criminal record, driving record, and an in-person interview.

Selected candidate must successfully complete the below training and certifications within one year of employment:

Basic Dispatcher School

Successful completion of Internal LCSO Call Taker Training

CPR/AED certifications

Association of Public Safety Communications Officers (APCO)

Public Safety Telecommunicator (PST) Certification

Department of Homeland Security/FEMA National Incident Management System (NIMS) 100, 200, 700 and 800

Emergency Police Dispatch (EPD)

Emergency Medical Dispatch (EMD

Emergency Fire Dispatch (EFD)

VCIN/NCIC certification